Key Holder

Join to apply for the Free People Key Holder role at Free People

This position is located at 55 S Main Street, Naperville, Illinois, 60540 United States.

Free People is growing and opening a new location in Naperville, IL! We are looking for Key Holders to join this team. Interested? Apply now!

• Act as a brand ambassador and reflect the company values; partner with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
• Create selling initiatives that enhance the customer experience; empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
• Deliver a seamless, omni‑channel shopping experience through understanding and utilization of systems and applications.
• Act as an elevated team member, exercising decision‑making and multitasking capabilities while always prioritizing service over tasks.
• Actively participate in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources.
• Support the store management team by participating in daily office procedures, execution of operations, and store maintenance.
• Collaborate with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensure omni‑channel orders are processed timely and accurately.
• Adhere to store’s safety standards, inventory accuracy, reduction of product loss, and uphold all company policy and procedures to support the profitability of the store.
• Support an inclusive and people‑first philosophy; engage employees at all levels to encourage open dialogue, reinforce follow‑through, and ensure that the store team is heard and supported.
• Stay current and collaborate with the leadership team to respond to communication; contribute to sharing information with the team and actively participate in daily meetings and chat‑ins.
• Display eagerness to develop new skills while being open and responsive to feedback; enhance environment through displaying optimism, positivity, and proactive problem‑solving skills.
• Guide and develop Stylist team; take responsibility for own development and professional growth while considering role replacement for career progression.

• Love for the FP brand.
• Stand out as a leader.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit

USD $16.00 - $16.50 /Hr.

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.

We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non‑discrimination and anti‑harassment policies, we offer anti‑harassment training to managers and employees.

• Not Applicable

• Part‑time

• General Business, Management, and Customer Service

• Retail, Retail Apparel and Fashion, and Consumer Services