Volunteer Coordinator

A Meaningful Mission

Wellness House envisions a community where all people affected by cancer thrive. Offered at no cost, and as a complement to medical treatment, our programs educate, support, and empower participants in order to help them improve their physical and emotional well‑being.

At Wellness House, we are always looking for smart, dedicated experts who believe in a psychosocial approach to complement cancer care. A career with WH provides an opportunity to use your unique skills and talents to make a difference in the lives of those impacted by cancer.

We provide opportunities for staff growth, leadership development, and team building throughout the year. We value direct communication and a mindful approach. Our staff culture is intentional in our efforts to acknowledge and make space for diversity, inclusion, equity, and belonging in our work with each other and in our program delivery. From snack‑and‑greets to staff retreats, we make sure to give our staff a chance to connect.

Supervised By: HR and Volunteer Manager

Supervises:
Volunteers and interns

Status:
Part‑time, hourly, non‑exempt

Hours:

20 hours per week

Location:

On‑site at main location in Hinsdale

The Volunteer Coordinator is responsible for volunteer stewardship including recruitment, training, scheduling, and recognition of Wellness House volunteers. The Volunteer Coordinator will work collaboratively with the HR and Volunteer Manager and Wellness House staff to provide a high level of customer service for potential and committed volunteers. Wellness House currently has over 200 active volunteers working at two sites.

• Serve as primary contact for all new volunteers and current special event / program volunteers. Respond to volunteer phone calls, emails and inquiries in a timely and professional manner.
• Collect volunteer needs and fill staff requests for volunteers by implementing processes and systems (utilizing task request manager, volunteer request forms, databases, etc.) and responding in a timely manner. Assure deployment of sufficient volunteers at all sites.
• Schedules individual and volunteer groups into programs, events, office/admin roles, and inform appropriate staff member(s) when a new volunteer has been placed, ensuring a smooth and warm hand‑off.
• Manage volunteer database to monitor volunteer attendance and maintain accurate volunteer information in the volunteer database including volunteer demographics, availability, and interests.
• Implement ongoing support and recognition efforts (volunteer anniversary cards) to ensure high retention of all volunteers; support and coordinate logistics for annual volunteer recognition event.
• Develop and produce reports on volunteers, from initial interest to placement.
• Identify volunteer recruitment websites and submit volunteer need posting. Ensure Wellness House volunteer postings are up‑to‑date and current.
• With direction from the HR and Volunteer Manager, research target audiences for expanded volunteer recruitment including, but not limited to, corporations, high school and college students, retired professionals and community organizations and churches.
• Support annual volunteer recruitment plans for large events and proactively recruit volunteers.
• Lead orientation sessions for all regular volunteers ensuring that sessions reflect the most current services of Wellness House and that volunteers understand the mission and values of Wellness House.

• Requires a Bachelor’s degree plus a minimum of 2 years of applicable professional nonprofit experience OR equivalent, relevant work experience in lieu of degree for a minimum of 6 years of applicable professional nonprofit experience required.
• Applicable prior professional nonprofit experience could include volunteer coordination, administrative, community engagement, customer service, or event support.
• Prior professional experience in a volunteer coordinator role is strongly preferred.
• Experience with databases or detailed administrative work required.

• Strong interpersonal relationship development and customer service skills required.
• Excellent verbal and…