Service Manager

Compensation $75,000.00 - $/year

Job Description

Werner Nugent Plumbing, Inc. is seeking a driven and organized Service Manager to take ownership of our Service Department and help shape its future. This is a leadership opportunity for a self-starter who is ready to build, expand, and elevate a growing service division within a well-established union commercial plumbing contractor.

You will oversee daily service operations, support field technicians, manage customer relationships, and drive department performance. If you combine strong plumbing knowledge with leadership, problem‑solving ability, and excellent communication skills, this is your opportunity to create long‑term impact while advancing your career.

Werner Nugent Plumbing, Inc. is a second-generation, family‑led union contractor serving commercial, industrial, and government sectors throughout the Chicagoland area. As a Local 130 contractor, we combine decades of craftsmanship with a forward‑thinking leadership approach focused on growth, innovation, and collaboration.

Our team values accountability, professionalism, and continuous improvement. We are building a company where leadership is accessible, new ideas are encouraged, and motivated professionals can develop long‑term careers. At Werner Nugent, your growth supports our growth.

• Daily Operations
  • Respond to non‑emergency calls and emails from the previous evening.
  • Communicate consistently with Service Plumbers throughout the day to ensure proper manpower, equipment, and materials are in place.
  • Assist with troubleshooting complex plumbing issues via phone, video, or onsite support when necessary.
  • Monitor technician time on scheduled calls to prevent scheduling conflicts and budget overruns.
  • Schedule incoming service calls based on urgency and technician availability.
  • Clearly communicate service call costs to customers and assess emergency vs. non‑emergency needs.
  • Follow up on incomplete service calls and coordinate with estimating for larger project proposals.
  • Manage service‑related proposals and follow up for approvals.
  • Oversee service projects from planning through execution to ensure timely completion.
  • Address customer concerns and resolve complaints professionally and efficiently.
  • Respond to after‑hours emergency service calls and adjust schedules accordingly.
• Weekly Responsibilities
  • Coordinate with the CFO to ensure payroll time is recorded accurately.
  • Review completed service orders with CFO for billing.
  • Follow up on Accounts Receivable issues related to service work.
  • Inspect service trucks for cleanliness, organization, stock levels, and maintenance scheduling.
  • Maintain monthly PM and RPZ testing schedules.
  • Ensure technicians submit receipts and maintain properly stocked trucks.
• Monthly Responsibilities
  • Lead monthly Service Department meetings.
  • Address departmental challenges and morale.
  • Communicate updates to company policies and procedures.
  • Conduct group or individual training to maintain and elevate technical capabilities.
  • Evaluate department performance and implement improvements as needed.

3+ years of plumbing service leadership or supervisory experience preferred.

Local 130 Plumber or licensed plumber with service experience strongly encouraged.

Strong knowledge of plumbing systems and service operations.

Proven ability to organize, prioritize, and manage multiple responsibilities.

Excellent problem‑solving and decision‑making skills.

Strong customer service and sales aptitude.

Computer proficiency including Sage 100/SFO, Microsoft Excel, Word, and general office systems.

Ability to build and lead a team‑oriented environment.

Valid driver’s license.

Local 130 Plumbers Union Health & Welfare Package

Retirement Savings Program

Paid Time Off (Vacation, Holidays, Sick Days)

Weekly Pay Cycle

Company Vehicle + Mileage Reimbursement

Uniforms Provided

Smartphone or Tablet (Tech Package)

Career advancement and department growth opportunities

Full‑Time — Monday to Friday

On‑call availability required for emergency service coordination

Secondary:
Local job sites as needed

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.