Service Manager

Location: White Hall

Position Specifics:

Reports To:

Store Manager

Supervises:
Service Department

FLSA Code:
Exempt

Purpose:

Manages service department operations, personnel, and equipment to ensure customer satisfaction and financial success of department. Fields customers questions and inquiries in relation to equipment repair and services provided by the company. Utilize technology to troubleshoot problems and provide assistance to customers.

Responsibilities:

Develop, communicate, and monitor service department processes to ensure uniformity and aid in achieving customer satisfaction

Monitor service department financials (profit and expense) and ensure that department's budget and goals align with company objectives

Promote and support different services provided and marketed by the company (inspections, maintenance programs, etc.) to customers to meet service department goals

Work with service clerk to submit and process warranty claims/product improvement claims within required timeframe to receive maximum credit

Schedule and assign work orders and job areas to technicians according to their skill and knowledge

Review work orders for completeness and accuracy before billing to customer

Monitor open work orders and see that they are properly completed and billed in a timely fashion

Assist customers with questions and inquiries in regard to scheduling services and equipment repairs

Work closely with parts and sales departments to meet customer needs

Ensure that all tools, equipment, and vehicles are in safe and working order

Coordinate and support customer clinics, employee training, and other promotional events

Monitor staffing needs and communicate with HR department and Store Manager in terms of new hires and employee relations

Provide employee development activities and support company provided training

Job Requirements:

3+ years experience in Service Department operations

High School Diploma or equivalent experience

Ability to use desktop applications such as Microsoft Office, internet functions, and dealer business system

Basic understanding of financial principles relative to Service Department operations

Familiar with John Deere and competitive products

Excellent written and communication skills

Excellent customer service skills

Ability to speak effectively to individuals and groups

Ability to analyze and interpret internal reports

Ability to work extended hours and weekends

Valid driver's license with good driving record

Must maintain a good driving record in compliance with company Motor Vehicle Records criteria throughout employment

Full-Time Benefit Packages:

Paid Holidays & Vacation Time

Health, Vision, & Dental Insurance

Life Insurance

401K Plan with Company Match

Routine Performance & Pay Reviews

Flexible Spending Account (FSA)

Safety Equipment Allowance

Company Provided Uniforms

All benefits subject to change.

Pay Information:

The salary pay range for this position is $65,000 to $100,000. This reflects a reasonable estimate of the targeted base salary for this role. Based on factor such as geographic location and candidate qualifications, actual base pay is determined when an employment offer is made.

In Season Hours :
Monday-Friday 7am-5pm , Saturday 7am-12pm (rotation)
Off Season/Winter

Hours:

Monday-Friday 7am-5pm

* Off season hours are from November-March. Start and end date to winter hours is dependent on year and subject to change.*