IT Support Technician

We are seeking a highly skilled IT Support Technician to join our IT team at our Assumption, IL facility. This role is crucial in providing technical support and ensuring the seamless operation of IT systems across our organization.

The ideal candidate will have deep expertise in troubleshooting hardware and software issues, user support, and IT infrastructure maintenance, and will play a strategic role in enhancing productivity through proactive IT solutions and responsive customer service.

• Technical Support
  • Respond promptly to IT support requests via email, phone, or ticketing systems.
  • Diagnose and troubleshoot hardware, software, and network-related issues for on-site and remote users.
  • Provide technical assistance for IT-related queries and issues, ensuring minimal disruption to operations.
• System Maintenance
  • Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
  • Perform routine maintenance on IT equipment, including system updates and patch management.
  • Monitor system performance and resolve issues to maintain uptime and reliability.
• Network Support
  • Assist in maintaining local area networks (LAN), wireless networks, and VPN connections.
  • Troubleshoot and resolve basic network connectivity issues.
• User Training and Support
  • Assist users in utilizing IT systems, software, and tools effectively.
  • Provide guidance on cybersecurity best practices to protect company data.
• Documentation and Reporting
  • Maintain accurate records of IT assets, incidents, and resolutions in the ticketing system.
  • Document procedures, configurations, and troubleshooting steps for future reference.
• Collaboration and Teamwork
  • Work closely with the IT team to implement new technologies and solutions.
  • Support IT projects and initiatives, ensuring alignment with company goals.
• Proactive Monitoring and Improvement
  • Identify recurring issues and recommend solutions to improve IT processes and efficiency.
  • Stay updated on emerging technologies and suggest improvements to enhance IT infrastructure.
• Compliance and Security
  • Ensure compliance with company policies and IT security protocols.
  • Support efforts to maintain a secure IT environment by reporting and mitigating risks.

• Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 1-2 years of experience in IT support or a related role
• Proficiency in troubleshooting hardware, software, and network issues
• Familiarity with Windows operating systems, Microsoft 365, and Active Directory
• Basic understanding of networking concepts, including LAN, WAN, and VPN
• Strong communication and customer service skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Commitment to adhering to IT security protocols and best practices

Expected annual salary for this role will be $55,000 - $60,000, plus eligible for an annual bonus. This is dependent upon job related knowledge, experience, and skills.

Benefits will include the ability to elect health care and wellness plans, dental and vision plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays, paid time off, health savings and flexible spending accounts, reimbursement for continuing education, life insurance, and other supplemental insurance plans.

You will be working an onsite role (onsite 5 days per week) based out of Assumption, IL.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now!

Grain & Protein Technologies is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Grain & Protein Technologies is a leading global designer, manufacturer, and marketer of reliable, durable, and innovative equipment solutions for grain, seed, poultry, egg, and swine production. Generating $1.1 billion in annual revenue, the Company serves farmers and agribusiness managers in over 100 countries and currently operates 19 manufacturing facilities across 5 continents, employing more than 3600 people.

The Company goes to market with its strong portfolio of industry leading brands – GSI, Cumberland, AP, Tecno, Cimbria, Aerotech, Reventa, and Euroemme. With its Company Purpose of “Feeding the World Better”, Grain & Protein Technologies emphasizes advancing smart technologies and offering innovative technical solutions to make farmers and agribusiness managers more productive and profitable in a sustainable way.