Creative Project Manager, CRM Campaign Operations

Consumer CRM, Campaign Operations Project Manager
1 year contract, during standard business hours
Hybrid:
Onsite Tuesdays/Wednesdays/Thursdays with no deviation

Our Global Pharmaceutical client is seeking a Consumer CRM, Campaign Operations Project Manager to support its in-house digital agency as a key member of the Consumer CRM team. In this role one will be responsible for the day-to-day management, execution, and delivery of CRM initiatives across consumer brands. This role owns campaign operations for a designated franchise (e.g., Oncology), partnering with brand teams, cross-functional stakeholders, and agency partners to plan and execute email, SMS, and direct mail campaigns.

The position focuses on hands-on execution across the full campaign lifecycle to drive efficiency, alignment, and improved performance.

Top skills/experience required for this position:

• CRM & Marketing Automation Expertise:
  Deep understanding of CRM platforms (e.g., Salesforce Marketing Cloud, Veeva CRM, Adobe, Hub Spot) including audience segmentation, data flows, triggers, and campaign orchestration. CRM Email experience is a MUST
• Campaign Operations & Execution Management:
  Ability to manage end-to-end campaign delivery-intake, requirements gathering, timelines, dependencies, QA, deployment, and post-launch optimization.
• Project Management & Cross-Functional Leadership:
  Strong skills in managing complex, multi-stakeholder projects across marketing, IT, analytics, compliance/legal, and agencies, with clear communication.
• Data & Operational Acumen:
  Comfort working with customer data, campaign metadata, reporting, and performance metrics; ability to identify operational gaps, troubleshoot issues, and drive process improvements.
• Experience with system Integration:
  Connecting CRM with other business tools (APIs).

• Communication:
  Clear, persuasive, and empathetic communication (written, verbal, listening).
• Problem-Solving:
  Identifying issues and devising effective resolutions for customers and internal users.
• Collaboration:
  
  Working with Agencies of Record, Marketing, Digital Lab partners and technical support teams.
• Strategic Thinking:
  Seeing the big picture of customer journeys and business goals.
• Customer-Centric Mindset:
  Empathy, patience, and understanding customer needs.

Qualifications:

• Bachelor's degree in business or marketing or equivalent experience
• 3-5 years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing experience
• Minimum of 3 years of hands-on work experience in client service, account or response management discipline
• Digital marketing or interactive agency experience is a plus
• Ability to lead multiple projects simultaneously in a fast-paced, dynamic environment.
• Excellent written, verbal, and interpersonal communication skills to effectively work with team members
• Analytical ability to identify optimization opportunities and program related issues
• Enthusiastic, solution-oriented attitude in accepting work/new challenges
• Excellent knowledge of Microsoft Office Software:
  Word, Excel, PowerPoint, and Outlook
• Knowledge of current marketing automation and email delivery technologies, and familiarity with how the digital ecosystem is evolving
• In-depth knowledge and experience with Salesforce Marketing Cloud or equivalent enterprise marketing automation platforms such as Adobe Marketo, Adobe Campaign, or Unica
• Experience implementing CRM best practices
• Proven track record of launching successful email campaigns and/or consumer programs

#LI-SS2 #LI-HYBRID

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on…