Senior Manager, Platform Operations

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This range is provided by Abb Vie. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

Abb Vie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about Abb Vie, please visit us at  Follow @abbvie on X, Facebook, Instagram, You Tube, Linked In and Tik Tok.

Abb Vie Patient Services is an industry leading organization, providing unparalleled patient support, resulting in improved brand loyalty and patient satisfaction. The Senior Manager, Platform Enablement will be the day‑to‑day lead for the design, development, and implementation of assigned technical tools and platforms that enable the strategic capabilities of Abb Vie Patient Services. This role is critical to ensuring that the solutions align to the strategic intent and operate efficiently.

To be successful, this person will have to partner cross‑functionally to understand the business capabilities currently and future‑state business needs to advance the various platforms and applications that support Abb Vie’s patient support programs. In addition to being highly collaborative, they must have strong written and oral communication skills, be comfortable developing relationships across a diverse spectrum of customers, and have the ability to prioritize initiatives based on key value propositions.

This role will be required to evaluate, articulate and partner to drive alignment across technology ecosystem interdependencies, and execute with cross‑functional teams including Business Technology Solutions, Compliance, Legal, Marketing, Patient Engagement, Access and Reimbursement, Enterprise Strategy, Digital Lab and vendor partners.

• Ensuring Abb Vie’s internal platform team and external partners are aligned on the business strategy and can translate that into tactical plans, while constantly looking for optimization opportunities that drive standardization, efficiency, and potential cost savings.
• Evolve business solutions and platforms to optimize enterprise capabilities and enhance overall patient experience.
• Building out appropriate system monitoring and KPIs required to compare to SLAs and ensure contractual obligations are met.
• Creating relationships with strategic partners, building open lines of communication, sharing expectations related to quality, integration efforts, support needs, and delivery of QBRs.
• Accountable for vendor partner timelines, risk identification, systems budget planning, scope, and delivery.
• Partner with and understand key business stakeholder’s drivers and strategic objectives to provide solutions to challenging business scenarios, while establishing appropriate communication strategy for keeping partners aligned on status, progress, challenges, and timing of projects.
• Appropriately prioritize team workloads and conduct impact assessments on all integration efforts to ensure they deliver the intended value and align with the business strategy.
• Prioritize the work for our BTS counterparts, ensuring their priorities align with APS business priorities, while also ensuring that necessary business test cases are aligned to allow the business to confirm the solution is working as intended and drive a seamless experience for patients and end users.
• Accountable for team delivery, execution of plans, and communication of system readiness for critical initiatives across the Patient Services organization.
• High‑functioning agile methodology mindset with imperatives to build solutions with a focus on user engagement from initial requirements through development, testing, launch, and transition to an operational state.
• Experienced understanding of user acceptance testing best practices and architecting…