Logistics Operations Engineer

At KNAPP (pronounced K‑NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e‑commerce, apparel & manufacturing.

We are a global company with our US headquarters located just north of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B and B2C customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future!

For more information, visit

• Oversee WMS and WCS software functionality of a warehouse
• Identify and resolve issues in WMS and WCS software application area
• Independently monitor the system hardware and software
• Identify and resolve critical mechanical issues
• Install software on Windows workstations and laptops
• Provide logistical support for warehouse operations
• Write management reports for the Customer

• Identify operational issues by observing and analyzing the system function and performance results
• Continuously analyze and improve the operational process (measure = throughput)
• Lead and supervise troubleshooting procedures such as:
  • Incident Management (measure = time to resolve Service Level Agreement)
  • Problem Management (measure = time to complete development cycle)
  • Change Management (measure = % of successful CRs)
• Identify operational priorities by assessing operational objectives (measure = uptime)
  • Continuous Improvement Process (measure = ITIL compliance, TPX Dashboard) Investigate complaints and suggestions

• Develop operational solutions by defining, studying, estimating, and screening alternative solutions
• Determine impact on whole logistics system
  • Continuous Improvement Process
• Anticipate operational issues by studying operational targets, modes of operation, limitations
  • Monitoring technical availability (measure = CMMS, Logistic Dashboard)
  • Monitoring performance (measure = Logistic Dashboard)
• Demonstrate KiSoft Warehouse Management and Control System expertise (WMS/WCS) assisting with warehouse automation and logistic solutions
• Support commissioning activities for projects requiring WMS and/or WCS, including planning and coordination of all testing activities required by Customer and company during all phases of testing leading up to the “go live” date
• Support, modify, and/or enhance Knapp’s software product to sustain operations in the warehouses
• Provide onsite support for enhancement projects and new WMS and WCS projects
• Define new WMS and WCS requirements for changes requested by Customer. Build and manage defects list of issues identified in warehouse
• Train customers to better utilize KiSoft capabilities and analyze/diagnose common/typical issues that occur in operational warehouses
• Analyse/diagnose issues that occur in the operational warehouse, including conveyor and SDA hardware, server hardware and software, application and control system software, and customer‑owned printers and labellers. Log all issues and report to Customer management
• Write customer requested reports using proprietary reporting software and SQL
• Help the Customer troubleshoot in‑house written reports
• Deploy customer written reports to the production environment
• Install and troubleshoot Navigator and SCADA software on Customer‑owned workstations and laptops
• Log and report to Customer management free disk space on Knapp servers and opportunities for system enhancements

• Technician with deep understanding (know how) of the system
• Be readily available during working hours, without delay
• Respond fast to incidents and problems
• Provide…