Location: Scott Air Force Base
Overview
Job Title: Unified Capabilities (UC) Specialist
Security Clearance: Top Secret
This role requires U.S. Citizenship.
C3EL is seeking a cleared and experienced Unified Capabilities (UC) Specialist to join our team on-site at Scott Air Force Base in Illinois. In this role, you’ll provide technical expertise to sustain, maintain, and enhance critical Defense Information Systems Agency (DISA) services—supporting secure, reliable, and mission-ready communications for the Department of Defense and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).
This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.
Responsibilities- Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architecture, using the Service Now platform.
- Notify necessary points of contact based on essential or heightened awareness networks, circuits or location incidents.
- Execute network operations including configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
- Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
- Proactively monitor network alarms across platform-specific network management tools.
- Support all customers to include providing global situational awareness support.
- Verify that service has been restored upon resolution of all customer-initiated tickets.
- Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
- Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
- Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service-impacting network incident.
- Perform configuration maintenance on route plans, route lists, device profiles, calling search spaces, and route partitions.
- Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies.
- Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.
- An active, in-scope US Government issued Top Secret clearance.
- Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
- Requires general understanding of both voice infrastructure and IP network topologies.
- Able to work in a 24x7 shift work environment.
- Tech control facility or cyber transport experience
- Experience with MS Office suite, e.g. Outlook, Excel, Word, Access, PowerPoint, Teams.
- Experience with alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
- Knowledge in routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, Defense Red Switch Network (DRSN).
- Requires at least a high school diploma or equivalent and 2–4 years of prior relevant experience.
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