Transport​/IP; TRIP NOC Technician

Transport/IP (TRIP) NOC Technician – United One Communications

United One Communications

This range is provided by United One Communications. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$40,000.00/yr - $42,000.00/yr

Our customer, Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the department of Defense (DoD) and national security organizations. Our Network Operations Center (NOC) team provides 24x7 global DoD information network (DoDIN) operations and incident management support.

• Create and update tickets utilizing Remedy.
• Monitor network events and element management failures in real-time on a 24x7x365 basis.
• Incident Correlation and Fault Analysis:
  Proactively analyze alarms, provide detailed analyses leading to resolution, filter and correlate fault information, identify fault condition and impacts, isolate root causes, coordinate correction of fault situations regardless of the fault in the infrastructure.
• Notify necessary points of contact based on essential or heightened awareness networks, circuits or location of incidents.
• Incident Analysis (Fault Isolation):
  Support the fault isolation process, diagnose and troubleshoot utilizing procedures to isolate where the fault occurs, identify failed network element(s) (systems, hardware, software, circuits, or facilities), test, troubleshoot, localize, log, and assign faults.
• Support all customers, including providing global situational awareness support.
• Fault Correction:
  Correct/replace faulty network elements, coordinate with other service providers, verify that service has been restored upon resolution of all customer-initiated tickets.
• Network/Service Restoration:
  Restore networks and service to full operation, coordinate with other service providers to track service restoration and meet DISN SLA and customer negotiated SLAs, identify failures attributable to different causes and impacts, provide updates on outages from technicians or government incident tickets until resolution or path to resolution is identified and documented in ticket.
• Provide 24/7/365 sustainment support for outages, degradation of services, and Tier 1/Tier 2 support.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Demonstrate general knowledge of training, standard operating procedures, and tools within O&M.
• Effectively communicate with the O&M team and the customer.
• Work directly with Shift lead and O&M leadership for guidance.
• Demonstrate proficiency in functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

• High school education and 1-3 years of experience.
• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operation.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in two or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• General understanding of network topologies, both transport and IP.
• Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

Entry level

Full-time

Information Technology