Senior Level Technical Support Analyst

Technical Support Analyst

Agilant Solutions, Inc.

Location:

Downers Grove, IL

Hourly Pay: $19.00–$21.00 per hour

Agilant Solutions is looking for a Technical Support Analyst to support our retail SMB clients. In this role, you will provide support to retail customers and business users, enhancing customer satisfaction and ensuring the success of our industry-leading solutions.

Hours:

Anytime between 7 am–10 pm CST, weekend availability required; schedule subject to change based on business needs.

• Previous experience working in a call center or help‑desk environment.
• Experience in data entry or with an IT retailer or supplier (e.g., Best Buy, Geek Squad, Office Max).
• Excellent communication and customer service skills.
• Knowledge of Windows and Office 365.
• Knowledge of CSP and Microsoft Partner Center.
• Ability to manage several priorities in an ever‑changing environment.
• Plan, develop, and implement training on products and sales techniques.
• Strong verbal, written, and presentation skills.
• Reliable transportation to the office on weekdays.
• Certifications such as A+ or MTA preferred.
• French speaking is a plus.

• Organized and self‑motivated.
• High‑energy personality.
• Ability to motivate team members to meet or exceed expectations through positive reinforcement.
• Goal‑oriented.

• Maintain a professional relationship with clients.
• Use proprietary troubleshooting techniques to resolve customers’ technical issues.
• Deliver service and support to end‑users via phone.
• Document call history for service events.
• Have a working knowledge of client processes.

• $19–$21 per hour, based on experience and qualifications.
• Paid time off.
• Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k).
• Paid training and advancement opportunities.

Agilant Solutions, Inc. is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.