Information Technology Support Specialist
Job Description & How to Apply Below
Overview
Title
: IT Support Specialist
Location
:
Rosemont, IL
Details
:
Contract to hire position after 3 months, fully onsite role
Pay Rate
: $34.00 – 36.00/hr. with benefit inclusions
$34.00/hr - $36.00/hr
Job SummaryActs as a support arm for all corporate infrastructure support and application teams. Follows all required policies and established corporate standards.
Responsibilities- Analyzes and resolves assigned incident and request tickets; documents problem resolution and communicates impact to internal customers; identifies, documents, and escalates issues to other support functions.
- Utilizes our current ITSM tool and intake methods to document and record all IT issues and activities.
- Assists in supporting meetings at assigned location from an audio/visual/computing standpoint.
- Assists in the deployment of technical solutions (e.g. scheduling, testing, installation, user training, onboarding, etc.) and documentation.
- Installs and configures hardware and software both in person and remotely; utilizes USF best practices and follows policy in installation and configuration of hardware and software.
- Manages change activities for all employee technical events (e.g. equipment setup, installation and removal, and basic user training as required with respect to new hires, terminations, position changes, etc.)
- Partners with the distribution center Operations team during peak shipping hours with technical equipment returns and repairs (RMA), printer maintenance, etc.
- Assists in inventory tracking of IT assets; manages stock of essential spare parts and equipment as required.
- Facilitates vendor repair and maintenance activities (e.g. scheduling and coordinating onsite work, directing vendor to equipment location, verifying required functionality upon repair, etc.)
- Other duties as assigned by manager.
Minimum of 2 years of knowledge in the technologies used within IT Area:
- Windows Desktop environment configuration and troubleshooting
- PC Hardware build and configuration skills
- General knowledge of handheld devices (Smartphones, iPads, Android tablets)
- General knowledge of all Microsoft Office applications
- Bachelor’s degree preferred but not required.
- Previous desktop and mobile support experience
- Hardware and Peripheral troubleshooting
- Patience, empathy, and ability to communicate effectively with end users
- A+ or any Microsoft certification is preferred
- WLAN Technologies:
Wireless concepts - LAN Technologies: TCP/IP, Ethernet switching, VLAN concepts, Routing concepts, Web filtering concepts
- Active Directory and related support tools
- Server operating systems:
Windows modern and legacy - DHCP, DNS, WINS, TCP/IP networking
- Third Party Software:
Altiris, Symantec Endpoint Protection, Big Fix, VPN, Forti Client, VDI - Moves, Adds and Changes with regard to telecom wiring and devices
- Audio visual experience with Enterprise Video Endpoints and portable/stationary LCD projectors
- Associate
- Contract
- Information Technology, Administrative, and Customer Service
- IT System Training and Support, IT Services and IT Consulting, and IT System Operations and Maintenance
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