HR Business Partner

Our Client – Senior HR Business Partner – Naperville, IL

Our Client is a people-centric organization. We do what is right for our people so they can do their best when serving our 1.4+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make home ownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century.

We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

We’re innovators, dreamers, problem solvers, and community leaders. Our passion for empowering customers to confidently run their households is what drives us. When our clients need help with home maintenance, repair, or coverage, we’re there. This is what it means to be an Our Client. They sweat home ownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we’re in this together, to stay on course.

As a leader in the U.S., providing home warranty and home repair services, our Client partners with cities, utilities, insurance providers, retailers, financial service companies, and member associations to help them maintain and protect their customers’ most important asset — their home.

This role is located at our headquarters in Naperville, IL. Our Client’s office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T‑TH in office and M & F remote) is required.

Reporting to the Vice President of Human Resources and Talent Acquisition, the Sr. HR Business Partner is an essential part of the Human Resources team providing strategic and front‑line HR partnership in all things people, DEI, and culture to the businesses they support. This role is vital in working across the business to set people strategies and work with leaders and team members to ensure our mission and values are embedded in every stage of the employee life cycle.

This position takes ownership of and drives forward‑looking growth and development strategies, champions DEI, acts as a trusted advisor, and generates data insights that directly impact the business. Collaborating with HR centers of excellence and employees at all levels across the company to foster an environment where people are excited to join and proud to stay while doing their part to move our business forward is at the core of what this person will do.

Successful individuals in this role know how to drive high‑impact results, motivate others, create followership, and maintain a high bar for talent while instilling an environment of trust, collaboration, and belonging. They do this work by contributing to strategy and thought leadership as well as rolling up their sleeves and doing the work to deliver over the finish line.

• Act as a trusted advisor and consultant in all things people for managers and employees to provide HR solutions that are aligned with business strategy.
• Strong execution in a hands‑on capacity in doing the work to implement strategies, programs, and processes.
• Lead and participate in HR and business area projects that advance our HR strategic plan and business objectives.
• Work with business area leadership to develop workforce strategies/plans that ensure the right people are in the right place at the right time.
• Serve as a champion for Diversity, Equity and Inclusion, partnering with business leaders and team members to implement and monitor the success of key DEI initiatives to foster an environment of belonging.
• Counsel and coach managers and team members on complex employee relations issues and serve as a resource to facilitate conflict resolution.
• Coach and train leadership in maximizing the performance of their teams in a way that aligns with our mission, culture, and values.
• Takes ownership for engaging with and collaborating with other HR areas through influence without direct authority leveraging the expertise and experiences of…