General Manager

Overview

JOB SUMMARY: The General Manager for the Holiday Inn Bloomington/ Normal fills a key leadership role with the primary responsibility for achieving the maximum profitability of the hotel by providing optimum guest services, leading high levels of associate engagement, executing aggressive sales and marketing strategies, and maximizing profits through cost containment. The Holiday Inn is a 158 room facility, with an onsite restaurant, Bar/ Lounge area, business and banquet center.

This role offers the chance to make a visible impact—optimizing revenue, elevating service standards, strengthening staff engagement, and positioning the hotel as the top choice in the Bloomington–Normal market.

• Must have the ability to provide professional and courteous guest service.
• Must have good time management skills and the ability to work with minimal supervision.
• Must have good planning and organizational skills, the ability to multitask and strong attention to detail.
• Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing. Must have demonstrated business communication skills.
• Must have the ability to maintain a positive and professional attitude when handling guest situations.
• Must have strong interpersonal leadership skills, the ability to delegate tasks, and set goals.
• Must have a working knowledge of computers, math skills and the ability to handle monetary transactions.
• High school diploma or equivalent required; associate degree preferred.
• 2-3 years of previous hotel management or related experience required.

• Assists all guests in a professional and courteous manner.
• Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.
• Responds appropriately to guest complaints, solicits feedback and builds relationships as a means to continuously improve guest satisfaction. Investigates guest complaints and promptly resolves all problems, both short-term and long-term.
• Maintains at a minimum, a brand average guest satisfaction score.
• Establishes departmental goals and monitors action plans. Implements, at a minimum, brand standards of service and operation within all departments.
• Maximizes revenues by developing and implementing a sale and marketing strategy in conjunction with the Sales team.
• Develops and implements an effective and aggressive outside direct sales strategy. Seeks opportunities to publicize the hotel through the development and implementation of social media and marketing tools, and by building a network within the community through participation in civic affairs.
• Establishes and implements realistic and effective operational and capital budgets and revenue forecasts. Compares actual operating results with budget projections on a regular basis and takes action to improve results as appropriate.
• Works in conjunction with the Director of Revenue Management regarding pricing and inventory management.
• Understands how P&L is prepared and the line items impacted by each department, as well as how to impact the results.
• Ensure proper cash controls and other internal controls are in order to protect company assets by thoroughly training all associates in proper procedures.
• Works directly with the property accountant to ensure all revenues and expenses are reviewed and recorded accurately and submitted in a timely manner. This includes but is not limited to daily reports, invoices, month-end information, and any special requests. Also ensures that all accounts receivable or other payments due are promptly followed up on and collected.
• Interviews and selects qualified associates for hire. Provides effective orientation, training, coaching, evaluation, recognition, and motivation to associates. Provides associates with the necessary tools to perform their jobs.
• Identifies and communicates performance expectations as well as policies and procedures to associates. Enforces company policies and administers corrective action as necessary, in a consistent and effective manner.
• Works with Human Resources on all employee relations, performance management, leave of absence and worker’s…