F&B Supervisor - Food Bazaar

Job Overview

The Food and Beverage Supervisor is responsible for effectively using all assigned food and beverage personnel to achieve maximum operating results, revenue enhancements and tracking, and cost of goods control. The supervisor ensures that guests’ service needs in the restaurant and beverage areas are identified and implements programs designed to ensure proper guest service. They provide leadership and direction for assigned employees in the restaurant/beverage areas and support all casino initiatives throughout the property.

• Assists Food & Beverage Managers in implementing programs designed to provide beneficial changes in assigned operations, improve customer interaction, reduce costs or generate additional revenue.
• Helps develop and implement customer service training programs; ensures the restaurant/beverage areas support the casino by providing outstanding service to VIP guests and during special events.
• Assists Food & Beverage Managers in implementing cost control procedures and standards of performance; administers scheduling programs to ensure the highest service levels with maximum productivity.
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties.
• Acts immediately on all customer complaints and takes corrective action as needed.
• Oversees personnel changes in assigned outlets and recommends action regarding hiring, promotions, demotions, and release of personnel.
• Reads and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments, and scheduled entertainment from disseminated pre‑shift information.
• Assumes special projects as needed at the direction of the immediate supervisor.
• Ensures sufficient inventories are maintained to meet the needs of the operation.
• Other duties & responsibilities as assigned.

• High School diploma or GED required, or currently enrolled and complete a GED program within 6 months from start date as a condition of continued employment.
• Associate’s Degree in a related field required.
• OR
• Two (2) years’ food and/or beverage supervisory experience required.
• OR One (1) year experience as a Dual‑Rate Supervisor in a Wind Creek Hospitality F&B Department required.
• OR Two (2) years’ experience in the hiring position’s department required.
• Must be twenty‑one (21) years of age or older.
• Experience in multi‑shift, complex organizations; problem‑solving and decision‑making ability.
• Must have extensive knowledge of food products and service techniques.
• Must be familiar with financial data and cost control techniques.
• Excellent interpersonal, customer service, communication, team‑building, and problem‑solving skills required.
• Excellent verbal and written communication skills.
• Ability to coordinate multiple tasks at once with minimal direction.
• Ability to compile, compute, and analyze pertinent data needed for reports.
• Experience with computer‑based time and attendance, client‑booking systems, and the Micros Point of Sale system.
• Must be able to lift and carry up to forty (40) pounds; able to work independently and as part of a team.
• Must be able to deal effectively with diverse departments and have flexibility to work in an ever‑changing environment.
• Ability to adequately and successfully perform all aspects of this position.
• Must possess a high level of maturity, dependability, and punctuality.
• Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats.
• Must successfully pass a job interview, including a guest service audition.
• Must complete Responsible Vendor Alcoholic Beverage Service and BASSET training.
• Must complete Serve Safe Sanitation training.
• Willing to work odd and irregular hours.
• Must be able to maneuver to all areas of assigned outlets, including all food and beverage service areas.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Willing to travel and participate in training as recommended or required.
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position.

• Pay range: $20.30 – $27.50 (base pay will depend on experience level and skill set).
• Voluntary full‑time benefit offerings include group medical, dental, vision, and life insurance, a flexible spending account (FSA) option, an Employee Assistant Program (EAP), paid time off, 401(k) with matching, shift differential, and discretionary quarterly bonuses.

Interviews available every Wednesday from 10 AM to 12 PM at the Hotel Lobby – Wind Creek Chicago Southland, 17300 S Halsted St, East Hazel Crest, IL 60429. Free parking – just show up!