Patient Services Representative

Nature of Duties

Performs various medical office tasks, including patient check-in/out, appointment scheduling, managing medical records, handling payments, and patient correspondence.

• High school diploma or equivalent.
• Preferred knowledge of scheduling, insurance, and billing.
• Strong communication and customer service skills.
• Ability to learn computerized office systems.

• Answer phones, schedule and confirm appointments, check patients in/out, follow up on no-shows, and contact recall patients.
• Greet patients professionally and complete registration.
• Confirm physician schedules and assist with changes.
• Document patient flow and wait times.
• Collect co-pays, ensure insurance verification, and update demographic info for billing.
• Maintain HIPAA compliance and provide Privacy Practices to patients.
• Perform other duties as needed.

Pay starting at $17.8750. Pay will commensurate with experience.

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit‑sharing plan
• Company‑paid short‑term and long‑term disability coverage
• Company‑paid life insurance for you and your family
• Access to company‑provided training and educational resources
• Eligibility for annual merit‑based performance increases
• Accrued General Purpose Time (GPT)
• Eight company‑paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents.