Patient Service Rep and Medical Assistant

Hourly Pay Range $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

• Position:
  Medical Assistant and Patient Service Rep
• Location:
  
  120 Spalding, Naperville, IL
• Full Time 40 hours
• Hours:
  
  Monday - Friday 8am - 4:30pm. No weekends
• Required Travel:
  No

As a Patient Services Representative, under general supervision and according to established policies and procedures, provides front desk coverage. Answers incoming calls, schedules appointments, greets patients, registers new patients in computer system, schedules laboratory and off-site diagnostic tests requested by provider, verifies insurance eligibility and interprets covered benefits. Processes patient charges by totaling fees, applying insurance coverage, calculating adjustments, and receiving and recording payments in computer system.

Performs defined Medical Assistant duties as needed in order to ensure patient flow and timely medical care by following established procedures and precedents, prepares patients for physical examination, obtains specimens and conducts select point of care laboratory tests and records results.

• Answers telephone calls, determines nature of calls, takes and relays messages, and responds to routine inquiries following established procedures.
• Greets patients and patient families arriving for scheduled appointments. Registers patient by obtaining pertinent information such as name, demographic data, insurance coverage, etc. according to established procedures. Enters information into computer system.
• Verifies insurance eligibility and advises patients of covered benefits. Requests and reviews managed care referrals and ensures that services provided are within scope of authorization.
• Schedules all appointments including patient visits, laboratory tests, off-site diagnostic tests, etc., over the telephone and in person prior to patients leaving. Assists patients with scheduling off site diagnostic tests via Central Scheduling.
• Inputs patient charges by reviewing and verifying charge slips from providers, enters procedures and diagnostic codes, charges and selects appropriate options in computer system to ensure maximum reimbursement.
• Receives and records patient payments made at time of service. In doing so, calculates adjustments and/or discounts when totaling charge amount, processes credit card transactions, prepares receipts for cash or check payments, and updates patient account information in computer system. Balances actual daily receipts with computer-generated total, researches and modifies discrepancies and/or errors, and prepares day end close.

• High School diploma - Required
• A minimum of three months previous business office OR healthcare based experience
• 6 months clinical experience
• Previous insurance and managed care experience
• Medical terminology or coding experience
• Excellent keyboarding skills
• Keyboard and computer skills
• A valid driver’s license is required if the incumbent is selected to perform related duties at an off-site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested. Required
• Current CPR Certification issued by American Heart Association or American Red Cross within 90 days of start date into this position. Required

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and…