Referral Coordinator

Position:Referral Coordinator
Location:Thomas H. Boyd Memorial Hospital
Salary Range:Starting at $17.00 per hour

Full-time:Monday-Friday

The Medical Referral Coordinator is responsible for managing and coordinating patient referrals within Thomas H. Boyd Memorial Hospital, Boyd Rural Health Clinics, and outside facilities. The Referral Coordinator will facilitate the seamless transfer of patients to specialists or other healthcare providers, ensuring timely access to necessary medical services.

• Coordinate appointment times, locations, and any necessary pre-visit requirements.
• Maintain accurate and detailed records of patient referrals, including referral forms and documentation of communication.
• Ensure compliance with documentation and data entry protocols.
• Inform patients about their referral appointments, including date, time, location, and any special instructions.
• Address patient questions and concerns related to referrals.
• Verify patient insurance coverage for specialist visits and diagnostic tests.
• Obtain any necessary pre-authorization or pre-certification from insurance providers.
• Monitor and track the status of patient referrals, ensuring that appointments are kept and results are received.
• Communicate with patients to confirm appointments.
• Generate reports on referral activity, including tracking referral outcomes and referral volume.
• Provide regular updates to healthcare providers and management on referral trends and issues.
• Collaborate with healthcare providers and staff to identify opportunities for improving the referral process.
• Implement quality improvement initiatives related to referral coordination.
• Document phone discussions and patient interactions thoroughly and accurately.
• Ensure compliance with healthcare regulations, including HIPAA and relevant state and federal guidelines.
• Maintain confidentiality and security of patient information.

Cross-Training and Additional Duties:

• Support other departments by temporarily covering registration or call center.
• Perform additional duties assigned by the Clinic Director or designated supervisors.
• Attend mandatory meetings and complete required competencies.

Education & Experience:

• High school diploma or equivalent required; additional education in healthcare administration preferred.
• Experience in medical scheduling, referrals, or registration is highly desirable.
• Strong attention to detail, organizational, and time-management skills.
• Ability to work independently and as part of a healthcare team.
• Knowledge of medical terminology, healthcare procedures, and insurance practices.
• Excellent verbal and written communication abilities.
• Proficiency in computer systems, including scheduling software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and prioritize tasks effectively.

For more information or to apply, please visit our Careers Page for a downloadable application, and email your resume to Human Resources at HR .

Boyd Memorial Hospital understands the challenges you may face in trying to rebuild and regain your strength after being discharged following a surgery, illness, or other medical issue, you may not be ready to return home yet, and we’re here to help!