Hotel Front Desk Clerk; Harrah's Metropolis, Illinois

Hotel Front Desk Clerk (Harrah's Metropolis, Illinois)

Metropolis, IL, United States

SALARY RANGE: $15/hr

BENEFITS:

• Medical
• Dental
• Vision
• Life & Disability Insurance
• 401(k)
• Paid Time Off
• Education Assistance
• Team Member Discounts

RESPONSIBILITIES:

• Greets and welcomes customers with a smile and takes pride in being a Harrah's team member.
• Serves as the hotel representative and customer service role model for other employees.
• Understands, values, and supports the Harrah's mission statement.
• Knows special events, promotions, and player programs.
• Resolves customer issues.
• Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact department's customer service ratings.
• Responsible for the accurate check‑in and checkout of guests.
• Ensures that all guest contact is courteous, informative, and thorough.
• Ensures that Housekeeping cleans all rooms prior to issuing keys.
• Responsible for posting charges, settling folios for individuals, groups, and due‑outs communicated through Housekeeping.
• Receives cash, credit cards and comps in payment, obtaining proper approval and authorization.
• Maintains an operating bank, renders bills and issues change.
• Provides reservations for Casino/Hotel guests, which includes restaurants, and special events on property.
• Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.
• Works closely with Executive Host to ensure that all complimentary and high‑end amenity offerings are provided consistent with the agreed‑upon arrangements.
• Empowered to ensure guests problems/complaints are resolved in a prompt, courteous, and efficient manner using Service Recovery tools.
• Maintains knowledge of Hotel, Community, and Special Events to provide guests with superior service.
• Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times.

QUALIFICATIONS:

• High school diploma or equivalent.
• Superior customer service skills required.
• Experience in data entry and dealing with the public is required.
• Career interest within the hospitality field or related industry is preferred.
• Computer usage skills required.
• Proficiency in Microsoft Word, Office 97, Outlook, Excel, and LMS system knowledge is preferred.
• Must be able to get along well with co‑workers and work as a team.
• Must be able to work a flexible schedule including nights, weekends and holidays as necessary.
• Professional appearance and demeanor required.
• Strong interpersonal skills are required.
• A working knowledge of the Southern Illinois/Western Kentucky area is preferred.
• Minimum age requirements: 21 years of age.
• Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.

Harrah's Metropolis Casino and Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.