Operational Embedded Engineer - Phoenix

Operational Embedded Engineer - Phoenix

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Who We Are

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser‑guided vehicles, robotic stretch wrappers, labelers, and automated high‑density warehouses. The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient integration of the systems and optimal management of all operations from raw material intake to shipping.

With 14 branches worldwide, the Group believes in five values:
Enthusiasm, Charisma, Know‑How, Humility, Wisdom. These pillars form the core of E80 Group’s corporate culture, prioritizing customers, people, and territory.

Who You Are

"It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world" – E80 Group CEO and Founder, Enrico Grassi. Sounds like you? Great! Here’s what E80 Group has to offer.

Position Description

The Operational Embedded Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating daily, weekly, and monthly activities to maintain, operate, and support E80 systems and equipment in dedicated customer plants. This position involves close collaboration with cross‑functional teams, client maintenance, and operation teams. The role is 50% hands‑on equipment/system and 50% supervising and coordinating with other E80 staff and customers.

The engineer will be assigned to a specific customer’s plant or a group of plants, with the main goal of delivering maximum customer satisfaction for any E80 customer service‑related matters occurring in the plant.

Duties And Responsibilities

• Customer Interaction
  Act as the first point of contact for customer service‑related aspects such as asset and system performance, ticket resolution, spare parts inventory management, and overall service delivery. Ensure timely and effective communication with customers and E80 back‑office support to address client needs and concerns.
• Organize and manage periodic technological update sessions to inform and train Customer personnel and managers about E80’s latest technologies, technical solutions, and products.
• Participate in periodic operational and management meetings with Customer staff.
• Prepare and share with the customer quotes for parts and interventions to address customer needs and request the customer to issue a PO to the E80 team for proper handling of the requests.
• Resource Allocation
  Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities and projects based on requirements and resource availability.
• Scheduling and Coordination
  Develop and maintain resource schedules for maintenance, field service, and retrofit activities, ticket resolutions, ensuring optimal utilization of resources. Liaise with CSAM, supervisor, resident engineers, spare parts team representatives, service coordinators, technical supervisors, technicians, and other stakeholders to ensure smooth execution of services.
• Order spare parts if possible and follow up with the spare part representative on delivery and define priorities.
• Enter and manage tickets in Salesforce.
• Manage and coordinate resource intervention onsite based on scheduled activities for maintenance and ticket resolution for technical aspects.
• Performance Monitoring
  Monitor and report on the performance of allocated resources, identifying any issues or inefficiencies and implementing corrective actions as necessary.
• Process Improvement
  Continuously review and improve resource allocation processes and procedures to enhance efficiency and productivity.
• Compliance
  Ensure all maintenance, field service, and retrofit activities comply with relevant regulations, standards, and company policies.
• Observe customer behavior and…