Library Technician

Summary

This position is located within the Fleet and Family Readiness Program, Mid‑Atlantic Fleet and Family Support Program for Naval Training Center, Great Lakes at Great Lakes, Illinois.

• Welcomes patrons into the program area/library and ensures that patrons are authorized to use library equipment and facilities.
• Registers library users so that these patrons may borrow library materials.
• Circulates library materials to patrons (checking library materials in and out) by using HQ approved Integrated Library Systems (ILS) software.
• Removes items from the book drop daily and clears these items from patron accounts.
• Reports high circulation items which are in poor condition or missing to supervisor.
• Compiles weekly overdue reports and calls patrons regarding overdue items, requesting that materials be returned; reports overdue material issues to supervisor for resolution.
• Completes weekly, monthly, and quarterly program and collection usage reports.
• Assists with processing interlibrary loan requests.
• Re‑shelves new and returned library materials.
• Responds to routine and non‑technical requests for information and questions about accessing, identifying, and locating virtual and physical library materials.
• Assists with collection weeding projects.
• Assists patrons with library computer usage and troubleshoots minor hardware and software issues.
• Assists patrons with library equipment such as printers, copiers, computers, projectors, makerspace, and gaming devices.
• Maintains knowledge of current and upcoming library programs so that the incumbent may recommend these programs to patrons.
• Maintains knowledge of other MWR programs so the incumbent may recommend these programs to library patrons.
• Maintains library book displays.
• Ensures library print marketing materials are current and well‑stocked in targeted areas on base (fitness, galleys, medical support offices, and NEX).
• Maintains knowledge of other programs’ point of service for the library program in collocated areas, ensuring patrons receive assistance from all MWR front‑desk team members.
• Sorts mail and checks magazines and newspapers as necessary.
• Informs leadership and library teammates when supplies are low and need reordering.
• Ensures cleanliness of the library building or designated space through general housekeeping such as dusting and vacuuming.
• Completes required military and library trainings on time.
• Promotes customer service awareness and demonstrates excellent customer service to all professional and patron contacts.

• Assists library programmers with program preparations, including craft and decoration preparations.
• Assists library programmers with program execution, including set‑up, tear‑down, and presentation support.
• Assists program marketing by participating in library outreach activities, including taking the lead in presenting library program information to different commands and at installation community functions.
• Researches current library program trends and recommends popular library programs to library leadership.

• Must pass all applicable records and background check.
• Must successfully pass the E‑Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Ability to lift, pull, push, and carry 45 pounds.
• Incumbent may be required to work early, late, and on weekends and holidays.
• Must possess and maintain a valid and active U.S. driver’s license to drive a government vehicle in the performance of duties.
• Starting May 7, 2025, non‑affiliated individuals requesting access will need a REAL‑ driver’s license or another acceptable form of identification to access CNRMA installations.

• Knowledge of basic service operations for libraries.
• Knowledge of Navy MWR Library’s mission.
• Knowledge of other MWR programs and their purpose.
• Knowledge of front‑desk library operations that include library circulations.
• Knowledge of technology devices and software applications.
• Skill in providing excellent customer service.
• Skill in the use of technology devices and software applications, including…