Digital Account Manager

Job Title

Digital Account Manager

12 Months

Remote

If working remote, must maintain a minimum of 200

MBPS download and 20 Mbps upload speed.

• Web/AEM (Adobe Experience Manager) Expertise: Demonstrated, hands-on experience managing, developing, and optimizing web platforms, with a strong emphasis on AEM as a core competency.
• Digital/CRM Subject Matter Expertise: Proven experience with digital marketing and CRM platforms across channels (web, email, social, mobile); expertise in omni-channel marketing.
• Cross-Functional Collaboration: Strong experience working in matrixed teams with marketing, agencies, analytics, compliance, and technology partners.

The Digital Account Manager I serves as the liaison between the Ad Agency and their assigned accounts. They are responsible for managing the day-to-day relationships across the Agency, working in partnership with cross-functional teams, account leadership, creative staff and external resources/suppliers. The position leads the production of digital assets, as well as strategic planning for cross-functional teams to meet their business objectives.

• In-depth understanding of digital tactical development with the ability to provide guidance to cross-functional teams for how best to implement digital projects including, but not limited to, interactive visual aids, emails, banner ads, websites, mobile applications, portals, etc.
• Functional knowledge of Digital marketing platforms.
• Recommend digital tactics that align with the strategy and goals of the brand.
• Maintain an intimate understanding of the Agency Workflow Process including project initiation and kickoff, collaboration, content creation/development, necessary approvals, production and archiving.
• Review creative development throughout the project lifecycle to ensure specifications, client expectations, budgets, timelines, etc. are being adhered to.
• In-depth understanding of how to gather and document digital project requirements, working cohesively with Agency team members to ensure best-in-class execution.
• Collaborate effectively in a matrixed environment with assigned accounts, external agencies and consultants, Business Technology Solutions (BTS), Medical/Regulatory/Legal (MRL).
• Maintain knowledge of guidelines including, but not limited to, branding, promotional material development, material review process, and corporate compliance.
• Demonstrate critical creative thinking and problem-solving skills.
• Display clear and concise written and verbal communication skills.
• Demonstrate the ability to prioritize and multi-task to enhance productivity and manage workload.
• Lead, or assist in, the development of annual scope documents and annual forecasting.
• Demonstrate leadership in conflict resolution to facilitate effective outcomes.

• Assist with "A" level projects and manage "B" and "C" level projects within assigned business group.
• Attend client meetings, serving as a key point of contact to ensure key information is quickly communicated to all stakeholders involved.
• Facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget.
• Act as the digital lead for assigned business group.
• Manage or assist in the creation of project estimates and timelines.
• Assist with billing and ensure billing is completed on schedule.
• Track time daily.
• Possess ability to work in a high-volume, rapidly paced environment.

• Reports onsite to Ad Agency Associate Director, Digital Account Group.
• Partners with creative team on project initiatives.
• Adherence to all company-wide financial policies.

• Bachelor's degree required.
• 8 to 12 years of ad agency account management experience required.
• Pharmaceutical industry experience a plus.
• Excellent communications skills: verbal, presentation, written.
• High energy, positive, organized individual who is comfortable in a high-visibility role.
• Ability to manage high volume project scope in a fast-paced creative environment.
• Great collaborator with ability to focus on the small details.