Customer Care and Warranty Administrator

Adi Development Group is one of Canada’s leading, most innovative real estate development, construction management and investment companies. With over 4000 units and $3

Billion of built value under development throughout the GTHA, We are on an insurgent mission to re-invent the customer experience and to deliver homes faster, better and more cost effectively to our customers. As an Adian you will have the opportunity to shape communities and create lasting landmarks that will be admired for generations. The life-defining work you will do with Adi will directly impact and positively change the lives of our customers and communities we serve.

We champion ownership and encourage all of our team members to think and act like owners. Adi is committed to not only develop buildings, but to developing the leaders of tomorrow.

We are currently seeking a Customer Care and Warranty Administrator to join our team on a 6-month contract
. The ideal candidate is organized, detail-oriented, and passionate about delivering an exceptional customer experience. If you thrive in a fast-paced environment, take pride in responsive and thoughtful communication, and are excited by the opportunity to contribute to a company that is redefining what it means to build homes — we'd love to hear from you.

• Provide excellent, speedy, on-time, and friendly service to every customer in person, via email, and telephone
• Maintain and track customer communication through CRM and assist in monitoring the completion of all required service administration records, and managing all Tarion Warranty enrolment documentation
• Receive, document and communicate new home purchasers’ inquiries to appropriate trades & departmental associates and provide timely responses to the customer
• Schedule and coordinate the Quality Control Inspection (QCI) and Pre-Delivery Inspection (PDI) processes
• Continuously improve the customer service experience to retain and maintain customer loyalty and exceed expectations
• Assist in the preparation of departmental metrics
• Assist in the collection, review, and scheduling of 9-day, 30-day and Year-End Warranty Service requests
• Assist the Customer Care Representatives as needed
• Create new home packages for customers
• Attend Customer Care or Tarion seminars and attends home purchaser functions as required
• Access punch list software to respond to inquiries and pull reports
• On-site front desk reception as required
• Customer care office setup and supplies coordination

• Undergraduate degree or diploma (BA,
  
  B. com., or
  
  B. Sc preferred)
• 2+ years of experience working in customer service
• Have strong administrative and inter/intrapersonal skills
• Must be respectful, empathetic, service oriented, with genuine desire to go above and beyond for our customers
• Have an ability to update and track reports and schedules on daily/weekly/monthly basis
• Possess excellent and polite verbal and written communication skills, superior telephone manner and exceptional listening skills
• Have superior problem-solving skills and the ability to assess situations and make the right decisions
• Self-motivated team player with ability to work well in a team and independently in a fast-paced work environment.
• Possess the ability to work well under stressful situations and pressure and diffuse difficult situations in a calm and professional manner
• Demonstrate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other software technology as needed
• Knowledge of Tarion Warranty Corporation procedures and process and previous construction industry work would be an asset

$40,000 - $50,000 a year

Learning & Development Reimbursement: Adi encourages team members to never stop learning and continuously improve. We provide Adians with tuition and education reimbursements to support team members in their development.

Competitive Salaries: Adi regularly conducts compensation market reviews to ensure our total compensation package remains competitive.

Employee Home Ownership Program: Adians have the opportunity to live in the beautiful communities we create through our Employee Home Ownership Program. Eligible team members will receive a…