Bilingual Customer Service Specialist; Teller

Overview

Solutions Bank is a community-focused financial institution with locations across Northern Illinois. We are committed to delivering the personalized service of a small bank, backed by technology and solutions typically found at larger institutions. Our goal is to enrich the lives of our customers, employees, and communities through innovative, meaningful experiences that foster lasting relationships. Our mission is to provide smart, reliable banking solutions that let our customers spend less time on financial tasks—and more time on what truly matters to them.

We understand that no two individuals are the same—and no two employee career paths will be the same. We are committed to customizing the employee experience and finding the career path that best utilizes each individual's strengths, interests, and goals. Our management team prioritizes bettering the lives of our employees by offering educational opportunities, competitive benefits, flexibility and work-life balance. If you are looking for the opportunity to grow both professionally and personally, ask what being part of the Solution can mean for you!

Our Customer Service Specialists are the first point of interaction for customers as they enter the bank and are the face of Solutions Bank to our customers. Customer Service Specialists assist customers with their daily banking transactions, answer incoming calls and provide quality customer service to external and internal customers. The ideal candidate for this position will be proficient in Spanish, both written and spoken.

The individual hired for this role will work a varied schedule including several Saturdays per month and will work in our Poplar Grove office. Individuals who are enthusiastic, outgoing and driven will thrive in this varied role and will have the opportunity to grow into one of the many positions available in our organization.

• Creating an exceptional customer service atmosphere by treating customers with patience and attentiveness.
• Assisting customers with a variety of banking transactions and other banking needs in the lobby and drive-thru.
• Answering the phone and assisting callers or passing calls to other departments.
• Maintaining and balancing a cash drawer including locating and correcting shortages when needed.
• Communicating with customers and coworkers via email, phone and mail.
• Completing training and learning how to improve in your current role and prepare for future growth.
• Working with a talented and diverse team of coworkers across departments and locations.
• Maintaining your composure when assisting an upset customer using your emotional intelligence and problem-solving skills.
• Seeking out additional duties including reports, filing, scanning and other office duties.

You will spend your first two weeks receiving one-on-one training at our Freeport office. You will be given a strong foundation of banking knowledge, get to know Solutions Bank as a company and begin to learn the fundamentals of your position. After this initial training period, you will transition to our Poplar Grove office where you will complete your onboarding and continue to learn alongside your team.

Soft skills are personal attributes that directly relate to how well you can work with and interact with others. They are important to long-term success and are transferable across industries and careers. Soft skills for a successful Customer Service Specialist may include:
Communication, consistency, dependability, problem-solving, critical thinking, self-direction, adaptability, flexibility, conflict resolution, integrity, empathy and cooperation.

Hard skills are the abilities gained through education, training and experience that relate to a specific job. Hard skills for a Customer Service Specialist may include:
Proficiency in Spanish (written and spoken), cash handling, computer knowledge including…