Service BDC Representative

Do you enjoy helping people? Would you like to create a better service experience from the first conversation with a customer?

We're hiring a Service BDC Representative to join our team at Castle Chrysler Dodge Jeep Ram of Naperville.

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

• Prior experience as a BDC Representative, Call Center Coordinator, or related position
• Saturday Availability
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

• 401(K) with company match
• Major medical (50% employeepaid premium)
• Dental
• Vision
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance, Property & Casualty Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement

BDC Representative: $16-$18 per hour

We are looking for qualified, quality people who are ready to start their career within our family.

To learn more about us visit:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.