Customer Service Representative

Full-Time Customer Service Representative

Prairie State Bank & Trust, a locally owned $800 million bank with 20 offices in Central Illinois, has an immediate opening for a Full‑Time Customer Service Representative in the Southern Region at our Virden branch. We are seeking talented, hardworking candidates who are motivated to learn, have great communication skills, and a passion for working on a team.

We offer a base compensation of $16.00/hr - $18.00/hr with a bonus plan, 401(k) with employer matching, employer‑paid health/life insurance, vacation, sick leave, and above‑average holiday pay.

• Ensure that our customers receive excellent customer service.
• Assist customers with routine account‑related transactions such as deposits, loan payments, cashing checks, transfer of funds between accounts, stop payments, and inquiries regarding transactions and services.
• Educate customers on bank products and services.
• Perform daily balancing functions of a cash drawer.
• Comply with bank operation and security procedures.
• Maintain customer confidence and protect bank operations by keeping information confidential.

• Excellent interpersonal, written, and verbal communication skills.
• Attention to detail.
• Problem‑solving skills; technical capacity.
• Excellent time management, organizational, and multi‑tasking skills.
• Ability to work independently and in a team environment.
• Previous banking experience preferred.

• Occasionally lift up to 25 pounds.
• Stand 100% of the shift.

All candidates will be required to undergo a pre‑employment credit background check and drug screening.

PSBT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.