CSS - Customer Service Specialist

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CSS - Customer Service Specialist Company Overview

Founded in St. Petersburg, Florida in 1978, we are celebrating 45 years of leadership and innovation in the sheet metal and aluminum rainware manufacturing and contractor direct industry. Spectra Gutter Systems moved to Atlanta in 1992 and transformed our manufacturing and distribution organization from a small regional supplier into a dominant market presence in the premier manufacturing and distribution of painted gutter rainware products in North America.

We have over 35 manufacturing and distribution facilities nationwide to service customer needs and raise the profitability of our partners’ businesses.

• Stewardship
• Integrity
• People-Centric
• Innovation
• Servantship

As a Customer Service Specialist, your main responsibility is to provide excellent customer service and support to customers. You will be the main point of contact, addressing inquiries, resolving concerns, and ensuring overall customer satisfaction. This involves actively listening to customers, understanding their needs, and providing appropriate solutions or assistance in a timely and professional manner. You will also troubleshoot and resolve customer complaints, develop a strong understanding of the company's products or services, and assist with order processing.

Additionally, maintaining a positive attitude, accurately documenting customer interactions, and continuously seeking process improvements are important aspects of the role. By delivering exceptional customer service and contributing to customer satisfaction, you play a vital role in building customer relationships and upholding the company's reputation.

Furthermore, you may be responsible for ensuring that our customers are buying the full product mix, identifying and landing new business, and also maintaining current business. By demonstrating exceptional customer service and building rapport with customers, you help ensure their continued business and foster long‑term relationships.

Overall, as a Customer Service Specialist, your responsibilities may extend beyond customer support, encompassing up‑selling, bringing on new customers, and maintaining current business. By actively seeking opportunities to generate additional sales and focusing on customer retention, you contribute to the company's growth and success.

Entry level

Full‑time

Other

Wholesale Building Materials