Manager of Inside Sales & Order Management

Overview

At

A. Stucki Company, we’re all about innovation, engineering excellence, and keeping the rail industry on track—literally! Founded in 1911, we’ve evolved into a powerhouse of businesses delivering cutting-edge parts and services for rail systems worldwide. From dynamic control products and brake system components to springs, bearings, and track infrastructure, we’ve got rail covered. But we don’t stop there—our services include remanufacturing, repair, and more.

Over a century strong, we’re redefining what it means to move the world forward, one railcar at a time.

Global Impact: Be part of a team that's making waves on a global scale. Your work at

A. Stucki Company will contribute to solutions that transcend boundaries and impact lives.

Collaborative Culture: We value teamwork and collaboration. Our open-door policy ensures that your ideas are not only heard but valued. Together, we build the future.

Continuous Learning: Embrace a culture of continuous improvement. At

A. Stucki Company, we invest in your professional development, providing resources and opportunities to help you reach new heights.

Diversity and Inclusion: We celebrate differences and believe in the strength of diversity. Join a workplace that encourages individuality and values the unique perspectives each team member brings.

The Manager of Inside Sales & Order Management leads a customer-facing team responsible for order processing, service support, and issue resolution. This role ensures a seamless order-to-delivery experience, timely communication with customers, and efficient coordination between Sales, Supply Chain, Operations, and Logistics. The ideal candidate will drive process improvements, maintain high service standards, and support the organization’s commitment to responsiveness, accuracy, and customer satisfaction.

• Lead and develop the Inside Sales and Order Management team to ensure exceptional customer service and order accuracy.
• Manage the full order lifecycle including order entry, tracking, modifications, and delivery coordination.
• Serve as the primary escalation point for customer issues related to pricing, shipments, product availability, and order discrepancies.
• Partner closely with Sales, Supply Chain, Production, and Logistics to support timely fulfillment and proactive communication with customers.
• Maintain accurate customer data, documentation, and pricing records within SAP and Salesforce systems.
• Monitor order flow, backlog, and service-level metrics; prepare and distribute routine reports.
• Support key accounts through quotes, product inquiries, and status updates.
• Identify and implement process improvements to increase efficiency, reduce order errors, and improve customer experience.
• Train and mentor team members in systems, procedures, and communication best practices.
• Ensure adherence to company policies, credit terms, export requirements, and applicable contract conditions.
• Participate in cross-functional initiatives to improve order management and customer service processes.

• Bachelor’s degree in Business, Supply Chain, Communications, or a related field preferred; equivalent experience considered.
• 5+ years of progressive experience in inside sales, customer service, or order management leadership within a manufacturing environment.
• Manufacturing or rail industry experience required.
• Proven experience leading teams in a high-volume, call-center or transactional B2B environment.
• Strong working knowledge of ERP and CRM systems, with hands-on experience in SAP and Salesforce strongly preferred
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• Demonstrated experience supporting B2B industrial or manufacturing customers, including complex order entry, fulfillment, and customer coordination.
• Strong leadership, coaching, and performance management skills with a track record of driving service excellence and continuous improvement.
• Excellent communication and cross-functional collaboration skills with Sales, Operations, Supply Chain, and Finance.
• Analytical mindset with the ability to leverage data, metrics, and reporting to improve order accuracy, customer satisfaction, and sales effectiveness.
• Health Coverage: The company offers competitive medical, dental, and vision insurance, ensuring comprehensive healthcare for you and your family.
• Retirement Savings: Enjoy immediate full vesting in our 401(k) plan, with a generous company match to support your financial future.
• Life Insurance: Receive company-paid life insurance for peace of mind and security.
• Paid Time Off: 11 paid holidays, plus paid vacation, and sick time available in your first year.
• Work-Life Balance: Supportive benefits designed to help you maintain a healthy work-life balance.