Services Support Assistant

We are looking for a highly organised and customer-focused Employment Services Support Assistant to join our People Services team within Employment Services. This role supports the delivery of high-volume People administration across the employee lifecycle, including recruitment, onboarding and employee changes.

Join a professional, supportive team that plays a vital role in enabling the University to attract, support and retain its people.

• Responding to People-related enquiries via People Connect (case management system), Microsoft Teams and in person
• Triage and management of cases within People systems (People Connect and ECR) including the triage of all employment contract requests
• Booking and conducting Right to Work checks
• Processing employee change requests and passed probation confirmations
• Maintaining accurate records, confidentiality and data protection standards

• Proven administrative experience, ideally in a People/HR or Higher Education environment
• Strong organisational skills with the ability to manage a high-volume workload
• Excellent communication and customer service skills
• High level of IT literacy, including Microsoft Office
• Detail-focused, flexible and committed to teamwork and continuous improvement

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working – you can find out more here. Hybrid working arrangements may be considered.

Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application. Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies. Any recruitment enquiries from recruitment agencies should be directed to pe Any CV’s submitted by a recruitment agency will be considered a gift.

Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

Name:
Victoria Cooper

Email:
Victor

Email: people.

This vacancy will close for applications at midnight on the closing date. Please see the link below for the Further Particulars document which contains the person specification criteria.