Office Administrator

Overview

Genstone is the holding company within The Fay Group, providing a broad suite of property services solutions to homeowners and real estate investment services to institutional clients nationwide. Through its network of specialized subsidiaries, Genstone offers property management, renovations, business purpose lending, real estate brokerage, title and escrow, home financing, and insurance services, as well as whole loan trading and the acquisition and sale of closed, performing mortgage loans.

Built on a foundation of integration and execution, Genstone delivers turnkey support for property acquisition, improvement, and performance optimization. Its services are aligned to serve the full lifecycle of a real estate investment – whether for individual investors or large-scale portfolios – ensuring efficiency, transparency, and long-term value creation. By leveraging shared resources across The Fay Group, including legal, compliance, and technology infrastructure, Genstone provides scalable solutions that adapt to dynamic market conditions and help maximize asset returns for both homeowners and clients.

Reporting to Senior Leadership, the Office Administrator provides support for the management of company facilities. The role assists with space planning, contract administration, office functions and services. The Office Administrator is a liaison between company staff and building managers, provides information, answers questions and responds to facility related requests. The Office Administrator maintains efficient, productive, and positive office culture and employee experience.

• Bachelor’s degree in related field preferred; equivalent combination of years of experience with High School diploma/ GED required
• 1+ years  administrative experience
• 1+ years  office management experience
• Previous experience in mortgage industry preferred
• Previous project management experience preferred
• Ability to successfully multi-task while working independently or within a group environment
• Must be able to lift 35lbs and be comfortable with standing/ walking for long periods of time
• Ability to respond tactfully and professionally in high demand situations
• Strong verbal and written communication skills
• Excellent interpersonal skills with the ability to relate with diverse personalities in a tactful and mature manner
• Demonstrated problem solving abilities
• Solid judgment and reasoning skills
• Strong time management skills
• Strong planning and organizational skills
• Proactive, prioritizes effectively, able to work independently
• Strong customer service skills and client orientation
• Strong results orientation; ability to effective execute with efficiency and in a timely manner
• Strong attention to detail
• Collaborative workstyle; ability to work effectively with others; team player
• Professional demeanor

Submit Your Resume to Learn More

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

• The hiring range for this position is between $39,894.40-$47,840.00 annually
• This position is eligible for an annual discretionary bonus

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to (Use the "Apply for this Job" box below)..