People Operations Administrator

Smart Search’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

Smart Search has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

This is a critical role designed to elevate People operations to match Smart Search’s external reputation for a slick, tech-driven, seamless process. While the customer experience is best-in-class, the employee journey— including everyday interactions—needs to match that standard.

This role will hold a lot of visibility across the whole business, ensuring that every touchpoint in the employee lifecycle is efficient, intuitive, and engaging. This person will be streamlining People processes to create a high-impact experience for employees. There is a real focus on ensuring that the operational foundation of People is scalable, data-driven, and innovative.

You will continuously review our People processes, ensuring they are intuitive and efficient and updating when necessary.

You will be able to take People operations to the next level, freeing up capacity for teams and improving the employee experience.

• Review our People processes automating them where possible and amending them to improve the employee experience.
• Maintain and update employee records in HRIS, ensuring accuracy and compliance with data regulations and company policies.
• Handle confidential employee information in accordance with company policies and regulations.
• Acting as the system administrator lead for HRIS system. Being central to the implementation of new systems and system modules, releases and updates.
• Assist in the onboarding process for new hires, including preparing onboarding materials, setting up accounts, and ensuring all required documents are completed.
• Manage offboarding processes for exiting employees, including conducting exit interviews if required and ensuring the return of company assets.
• Prepare and assist in internal reports, audits, and other compliance documentation.
• Provide administrative support in organising employee engagement programmes and events.
• Act as a point of contact for employee inquiries regarding our policies, benefits, and workplace procedures.
• Support the coordination of training sessions and development initiatives for employees.
• Assist in processing payroll and benefits administration, ensuring all necessary documentation is collected and verified.
• Supporting the Talent Acquisition Business Partner as required in attraction, selection and recruitment activities.

• Proven experience (~2 years) in a HR Admin capacity with understanding of HR processes and documentation – HR/Employee Relations experience is not required
• Strong team player who thrives in a collaborative environment and can contribute positively to a small, close-knit team.
• Demonstrated ability to work effectively across departments and build strong working relationships throughout the business.
• Quick thinker with the ability to respond calmly and efficiently to changing priorities or unexpected challenges.
• Highly organised with excellent attention to detail and a proactive approach to managing tasks.
• Effective time management and prioritisation skills, with the ability to meet deadlines in a fast-paced environment.
• Proactive mindset with a willingness to make suggestions and think outside the box to streamline and improve HR processes
• Excel and reporting knowledge i.e. ability to use formulas such as countif, Vlookup and more
• Comfortable with basic maths – as part of the role you may need to calculate holidays, and adjustments to working hours etc

• We are a multi-award winning Tech company with an aspirational mentality
• Some of our most recent recognitions include: named in the renowned Reg Tech
  100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named…