Business Support Assistant; FTC

Smart Search’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider. Smart Search has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

Please note, this is a 12 month FTC.

The Business Support Assistant will be part of a team that is at the heart of the business, supporting all departments and providing a friendly and helpful service as a first point of contact for inbound calls. They provide vital support to the Sales and Customer Success teams with their main focus on administration tasks which require accuracy and attention to detail.

They are also available to help Senior Management. Where necessary, they will need to show the initiative to improve the processes involved in their role. A high level of customer service must be extended to all current and potential clients at all times.

• Answering telephone calls professionally, and directing them in an appropriate way
• Welcoming visitors and providing refreshments during their visit
• Ensuring the office is presentable, tidy, warm and welcoming for all visitors
• Checking all meeting rooms on a regular basis and clearing when necessary, supporting reception
• Producing contracts for New Business sales and Customer Success sales in an accurate and timely manner
• Verifying Sales handover documents, adding to KPIs and processing through to Customer Success
• Setting up new clients on the platform including adding credit blocks, services and credit reference agencies.
• Client international check request ordering and processing including additional due diligence to the returned report
• Countersigned agreements recorded and stored on the system admin area and client folder
• Dealing with individuals with SAR queries both over the phone and email
• Assisting the wider teams with technical questionnaires and surveys
• Managing outgoing post from all departments including grouping, franking and sending letters for Credit Control
• Uploading and updating welcome screens for visitors
• Providing support to other staff as needed
• Scanning, photocopying, binding and managing internal administration where necessary

• We are looking for someone who values teamwork as much as the rest of us
• You will be able to demonstrate lots of passion and initiative to develop a successful and rewarding career
• You will be a quick learner who can grasp new information and respond to your clients' needs
• Our business moves at a fast pace and can be challenging and exciting so you will need to be confident multitasking
• You are keen to progress within a large team structure and will have a drive to succeed, evidenced by achieving goals and targets
• Attention to detail, in particular an excellent standard of written communication, is vital to always maintain a precise and professional service
• A good understanding of common technology including Microsoft Office, Teams, Outlook etc. is beneficial, although training will be provided
• Where necessary demonstrate the initiative to improve the processes involved in their role

• We are a multi-award winning Tech company with an aspirational mentality
• Some of our most recent recognitions include: named in the renowned Reg Tech
  100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
• We have been Great Place To Work Certified since 2022
• There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
• We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

• 25 days holiday rising to 30 with each year of service
• Private Medical Insurance covering dental and optical
• Company pension scheme
• Life Assurance – 4x your annual salary
• 1 day paid volunteering per year
• Enhanced maternity / paternity offerings
• Employee Assistance Programme
• Cycle to work scheme
• On site gym