Referral Co-ordinator​/Receptionist

To ensure that the administrative function to support the practices service to patients runs efficiently and effectively. This role is a varied one from job sharing with the referral coordinator to working as part of the Reception team.

The working pattern is as follows:

Tuesday and Wednesday:
Day Off

Thursday: 12:45 - 18:00 Reception

Friday: 07:45 - 10:00 Reception, 10:00 - 15:45 Referral Coordinator, 15:45 - 18:00 Reception (1 hour lunch break).

• To prioritise all correspondence and work from the referral coordinator task list
• To communicate and liaise between all colleagues
• Touse Word software for any miscellaneous typing and private medical reports as required
• Read coding
• Invoicing
• Dealwith solicitors letters and third-party requests for information or copies from patient medical records and passing to a GP for action where appropriate.
  
  Keep the system up to date and deal with letters and invoices
• Arrange appointments as requested and take messages when appropriate. Deal with any telephone enquiries and always answer the telephone with a polite and professional manner
• UseGP Assist to communicate with patients
• Checkon all urgent referrals that have been sent and that they have been received onERS
• Perform any reasonable administrative tasks as requested
• Maintain any personal correspondence files as required by the Practice
• Recording and billing of Insurance/Medical reports
• Toassist in the cancellation of surgeries due to sickness etc by contacting patients and to re-appoint either by letter or telephone
• Tomeet and greet patients, members of the public and visitors to the practice ina friendly and courteous manner
• Make appointments for patients
• Deal with telephone queries, test results
• Scanand read code patient documentation (document management)
• Operate repeat prescription system

Ilkley & Wharfedale Medical Practice is a small, established family GP surgery based in the historic spa town of Ilkley offering a personal service to our patients. The surgery operates from modern premises close to the centre of Ilkley and has a list size of 5655 patients.

Ilkley & Wharfedale is a training practice for GP Registrars and medical students with a supportive multi-disciplinary team who work hard to meet the needs of our patients. We useSystm

One clinical system software and knowledge of this would be an advantage but not essential as training will be given.

• To prioritise all correspondence and work from the referral coordinator task list
• To communicate and liaise between all colleagues
• Touse the computer on a daily basis to type and save all correspondence using the Practice clinical system
• Touse Word software for any miscellaneous typing and private medical reports as required
• Enterall correspondence on to the Practice clinical system using read codes where appropriate and to log all referrals
• Totype any invoices as required
• Dealwith solicitors letters and third-party requests for information or copies from patient medical records and passing to a GP for action where appropriate.
  
  Keep the system up to date and deal with letters and invoices
• Arrange appointments as requested and take messages when appropriate. Deal with any telephone enquiries and always answer the telephone with a polite and professional manner
• UseGP Assist to communicate with patients
• Checkon all urgent referrals that have been sent and that they have been received onERS
• Perform any reasonable administrative tasks as requested
• Maintain any personal correspondence files as required by the Practice
• Recording and billing of Insurance/Medical reports
• Toassist in the cancellation of surgeries due to sickness etc by contacting patients and to re-appoint either by letter or telephone
• Tomeet and greet patients, members of the public and visitors to the practice ina friendly and courteous manner
• Make appointments for patients with the doctors, nurses and other members of the primary healthcare team on the computer
• Deal with telephone queries, test results
• Scanand read code patient documentation (document management)

• GCSE grades A-C in English and Maths (or equivalent qualification)

• - The ability to communicate effectively with a wide range of people
• - Excellent communication skills both written and verbal
• - Ability to deal effectively with telephone calls
• - Ability to work with diversity
• - Understand the necessity for confidentiality
• - Understand the role of teamwork in providing a quality service
• - Understand the accuracy when dealing with patient records, both electronic and paper based
• - Effective team worker
• - Motivated and enthusiastic
• - Commitment to ongoing development
• - Availability to provide cover during periods of sickness and holidays
• - Understanding of own behaviour and how this impacts on colleagues, patients and visitors
• - Experience of working in Primary Care
• - Experience of using Systm One

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