Hub Operations Manager

Erewash Health Partnership are looking to recruit an experienced, enthusiastic and motivated individual to join our team as an Operations Manager for our North Hub.

The post holder will work with the practices to facilitate closer working and to ensure the smooth running of new and existing services, as well as monitoring and helping to achieve delivery of key performance targets.

The postholder will work to support services, provided to North Erewash Practices:

• Little wick Medical Centre
• Old Station Surgery
• West Hallam Medical Centre
• South Street Surgery
• Gladstone House Surgery

The post-holder must have excellent communication skills and able to develop trusted relationships with our practices to ensure we continue to deliver the best standards of care to patients.

Please note - we are unable to offer visa sponsorship.

Thekey requirements of the role will be to work with the practices to help achieve closer working as well as ensuring thesmooth running of services, monitoring and achieving delivery of key performance targets.

Thepostholder will have responsibility for ensuring PCN-wide clinical services are delivered such as the On Day Service, Mental Health Services, First Contact Practitioner and Enhanced/Extended Access Hours.

Thepost holder will line manage administrative and clinical staff who are involved in the scheduling clinics and delivering the services.

Thepostholder will be responsible for responding to any complaints submitted.

Akey part of the role is to deliver our vision and objectives, to deliver high quality, reliable and efficient services in a well-organised way supportingfreedom to choose, accepting responsibility, and caring for our patients.

Toimprove quality and access, engage with stakeholders, develop staff and increase our efficiency and processes are key to our future delivery for patients.

Erewash Health Partnership (EHP) was established on 1 April 2018 and is a single GPPartnership comprising of seven constituent practices. EHP employs approximately 240 people who work within the constituent practices and central team, supporting services delivered across Erewash Primary Care Network, a PCN of 11 practices serving over 100,000 patients.

Location:

Primarily Little wick Medical Centre, although the post holder may be required to work at any establishment at any time throughout the duration of their employment, normally within the location of north Erewash.

General Duties

• Providing supportto the North GP Practices to ensure they can easily refer to services.
• Overseeing the day-to-day operations of our North PCN Services.
• Identify anyoperational problems occurring in services and highlight them to the Chief Operating Officer with a suggestion for resolution where appropriate
• To be the lead delivery manager on agreedservices, creating and supporting the development and reviewing of plans to improve services and create new services.
• Ensure that administrative systems and processes are in place to best support membersto deliver services to an excellent standard
• Develop and communicate process changes in services to both clinical and administrative staff.
• Leading change and continuous improvement, co-ordinate within the practices to deliver the EHPvision.
• Manageand monitor changes to administrative systems and communicate where thesechanges may affect services.
• Identify any operational problems occurring in services, create solutions and resolve the issues.

Communication

• Developcommunication strategies to promote key services to both internal and external stakeholders.
• Communicate any changes to existing services to the relevantstakeholders.
• Communicate with the Chief Operating Officer and Practice Managers regularly with updates, demand and capacity of services.

Training and Development

• Ensuring all staff members involved receive adequate training tosupport them in their role i.e. Systm One training.
• Sharing learning from previous incidents with clinical andnon-clinical staff.

At all times the post holder is to behave in a professional way that encourages quality care, the development of a team spirit and fosters continual improvement across the PCN.

This job description is not intended to be exhaustive.

The post-holder will be expected to carry out any other duties that may reasonably be required or directed in line with the main duties and level of the role to meet the changing needs of EHP.

• Ability to maintain confidentiality
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Ability to manage and prioritise own workload
• Ability to work to deadlines

• Educated to GCSE grade C or above in English and Maths or equivalent
• Project Management Qualification, or demonstrable equivalent experience
• Leadership and / or Management Qualification
• Educated to degree level, or equivalent demonstrable experience

• Experience of organising and managing teams.
• Experience of workforce planning,…