Receptionist​/Administrator - Adult Care Community

Job Summary

We are looking for a suitably-experienced and motivated person to join our team. You will be based at reception, at the Ilkeston Resource Centre.

As a receptionist/ team administrative support, you will support services based within this site and other DHCFT teams using the building. This will include support to manage the day to day running of the building. You will be part of the Erewash Adult Community Mental Team.

Support and supervision will be provided for the successful candidate, as well as ongoing training.

The post is for 37.5 hours per week.

The successful candidate will work Monday-Friday, 09:00-17:00.

• Excellent communication skills, a polite telephone manner, knowledge and experience of using IT programs such as Microsoft Outlook, Microsoft Word, and Systm One.
• Using Electronic Patient Records, complete typing and updating patient information.
• Lead on room bookings within the building.
• Support other administrators within the adult Community team.
• Deliver a high-quality front-of-house reception/admin support service, greeting clients and handling a wide range of telephone callers and staff.
• Liaise with various services using the building and book rooms.
• Multi-tasking in a busy office environment; prioritise conflicting workload demands.
• Work with the general public in person and on the telephone in a fast-paced, ever-changing environment.

If this sounds like you, we would like to hear from you!

Derbyshire Healthcare is unable to sponsor international applicants in this role. You can find out more about how you can work in the UK by visiting Work in the UK -  ()

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of making a positive difference in people's lives.

CQC rated us as 'GOOD' overall, commenting on how our colleagues treated patients with compassion and kindness and felt positive and proud about working for the trust.

• Commitment to flexible working where this is possible
• 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years service pro rata.
• Yearly appraisal and commitment to ongoing training
• Generous NHS pension scheme
• Good maternity, paternity and adoption benefits
• Health service discounts and online benefits
• Incremental pay progression
• Free confidential employee assistance programme 24/7
• Access to our LGBT+ network, BAME Network and Christian Network
• Health and wellbeing opportunities
• Structured learning and development opportunities
• We are based in a spacious, new building with ample free parking and a strong focus on staff well being

Essential

• Non-judgemental/positive attitude towards service users and carers
• Ability to accurately input data
• Experience of using Microsoft computer packages
• Experience of dealing with telephone enquiries

Desirable

• Previous Clerical/Administration experience
• Previous 'front of house' experience
• Previous clinical team experience

Essential

• Good standard of spelling and grammatical accuracy
• Ability to type to RSA I standard (or demonstrable experience)
• Excellent written and verbal communication skills
• Ability to work as part of a team
• Ability to prioritise and work to the required standards within defined time limits
• Experienced at using EXCEL and spreadsheets

Essential

• OCR/RSA I Type-writing or Word Processing or equivalent Typing qualification or demonstrable experience (typing test)
• GCSE English Grade C or equivalent (evidence required)

Desirable

• ECDL / CLAIT / IT Qualification / or demonstrable experience
• Customer Care training

Essential

• RSA II Typing/Word Processing or equivalent qualification or recent equivalent level of demonstrable experience (typing test if not)
• English Language - GCSE Grade C or equivalent qualification
• Good standard of spelling and grammatical accuracy

Desirable

• CLAIT or equivalent IT qualification

Essential

• Recent, relevant experience working in an office and front of house
• Evidence applicant able to organise and prioritise workload
• Diary management
• Strong organisational and Communication Skills/interpersonal skills
• Knowledge of Microsoft Office, Word, Excel, Powerpoint and Outlook
• Telephone manner/discretion dealing with sensitive information
• Team work

Desirable

• Empathy
• Use of electronic patient records, ie Systm one
• NHS experience
• Mental health experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Derbyshire Healthcare NHS Foundation Trust

Ilkeston resource centre, 243 Heanor Road, Ilkeston, DE7 8TL

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