Receptionist, Healthcare

The GP Receptionist plays a vital frontline role within the practice, acting as the first point of contact for patients, carers, and visitors. The post holder is responsible for providing a high‑quality, professional, and compassionate reception and administrative service that supports the safe and efficient delivery of primary care services.

The role involves managing patient enquiries in person, by telephone, and electronically; booking appointments; processing requests; and ensuring accurate patient records are maintained in line with practice procedures and data protection requirements. The GP Receptionist must handle sensitive and confidential information with discretion and demonstrate excellent communication and organisational skills.

Working as part of a wider administrative and clinical team, the receptionist contributes to a positive patient experience while supporting clinicians and ensuring smooth day‑to‑day operation of the practice. The role requires flexibility, resilience, and the ability to work effectively in a busy healthcare environment, often managing competing priorities.

• Act as the first point of contact for patients, carers, and visitors, providing a professional, courteous, and empathetic service at all times.
• Answer incoming telephone calls promptly, managing high call volumes and directing enquiries appropriately.
• Book, amend, and cancel appointments using the clinical system in line with practice protocols.
• Signpost patients to the most appropriate service or clinician, including online services, community services, and urgent care pathways.
• Process repeat prescription requests in accordance with practice procedures.
• Register new patients and update patient demographic information accurately.
• Manage incoming and outgoing correspondence, including letters, emails, and electronic tasks.
• Maintain accurate patient records, ensuring confidentiality and compliance with data protection (GDPR) requirements.
• Support clinicians by actioning clinical tasks, messages, and administrative requests.
• Handle patient queries, concerns, and complaints sensitively, escalating where appropriate.
• Operate practice IT systems, including clinical systems and online consultation platforms.
• Maintain the reception area, ensuring it is safe, welcoming, and compliant with health and safety standards.
• Adhere to practice policies, procedures, and confidentiality agreements at all times.
• Work collaboratively with colleagues to ensure effective team functioning and service delivery.
• Participate in training, meetings, and appraisals as required.

We are a well‑established and patient‑focused GP practice providing comprehensive primary medical services to a registered population of approximately 17,000 patients. The practice is committed to delivering safe, effective, and compassionate care to a diverse community, working in line with NHS values and national clinical standards.

Our multidisciplinary team includes GPs, advanced nurse practitioners, practice nurses, healthcare assistants, pharmacists, physiotherapists, social prescribers, care coordinators, and an experienced administrative and reception team. We work collaboratively to meet the health needs of our population and to ensure continuity of care, access, and high standards of clinical governance.

The practice operates within a Primary Care Network (PCN), enabling close collaboration with neighbouring practices and community services to improve patient outcomes and service delivery. We actively engage in quality improvement, staff development, and innovation, including the use of digital systems and online consultation tools, to enhance access and efficiency.

We are committed to equality, diversity, and inclusion, and strive to create a welcoming, supportive environment for patients, staff, and visitors. The practice values teamwork, professionalism, and ongoing learning, and is dedicated to maintaining compliance with Care Quality Commission (CQC) standards and contractual requirements.

• Act as the first point of contact for patients, carers, and visitors, both in person…