Branch Manager

About The Role

We are a community bank with the full resources of a larger banking organization. Our parent company, Glacier Bancorp, has total assets of $29.0 billion and shareholder equity of $3.6 billion. We have been on the Forbes Top 20 list for the past nine years. At this time, we are hiring for an experienced Branch Manager I for our tenured Ketchum, .

The Branch Manager will support Mountain West Bank’s mission to provide best‑in‑class customer service to our customers, branches, and departments while consistently following the bank’s customer service standards.

This is a full‑time, salaried position. Must be available Monday through Friday, schedule may vary depending on branch needs. Rate of pay depends on experience.

• Ensure through training and personal example that all office staff maintain a professional, courteous demeanor and provide customer service of the highest quality at all times.
• Manage and motivate the branch staff to promote products and services that ensure high standards of service to all customers; cross‑training, coaching and promoting our HPG program. Establish specific, measurable sales, customer service, and productivity goals for the branch as a whole and for each individual employee. Provide feedback on performance and recognize productivity and service accomplishments.
• Hold regular (at least monthly) meetings as a forum to motivate, share ideas, and success stories and provide instruction and learning activities.
• Encourage professional development of all branch personnel. Develop and promote an atmosphere where individuals and teams have opportunities to grow within our organization. Manage the branch staff to ensure the office operates at optimum efficiency and that the staff is trained, motivated, and service‑oriented.
• Assist with hiring, reviews, promotions, and termination of branch personnel within the guidelines set by the Human Resources Department. Appraise performance of subordinates and recommend promotions, salary adjustments, and additional training as warranted. Provide for optimum utilization of employees. Supervise the training and cross‑training of staff to affect maximum performance.
• Assign duties to meet fluctuations in workload and scheduling of vacations. Supervise the preparation of staffing schedule sufficient to meet customer service demands and to ensure that the service function is adequately covered.
• Work with customers regarding any operational, lending or deposit‑servicing need. Make customer and non‑customer calls to ascertain customer service needs, resolve problems, and sell and cross‑sell Bank products and services.
• Direct and administer the consumer loan portfolio of the branch soliciting new loans at every opportunity.
• Work directly with the Customer Service Manager to ensure operational functions of the branch. Is accountable for the physical condition of the building inside and out. Is responsible for the general security and safety of the branch.
• Prepare the branch's business development plan and is responsible for results in relation to the overall marketing goals of the Bank. Join and be active in community events and organizations that help promote the bank. Take part in activities which enhance the Bank's image. Analyze general and local market conditions and make recommendations to the Area Manager on local marketing direction.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

• High school diploma or equivalent.
• 5 or more years of retail banking OR similar or related experience.
• Good knowledge of banking compliance, policies, and procedures.
• Good knowledge of local market conditions.
• Has an excellent understanding of banking operational policies and procedures.
• Ability to motivate branch staff to increase sales and cross‑sell productivity. Provide consistently high‑quality customer service and aspire to and achieve high superior performance.
• Ability to plan, organize, delegate, and control branch operations at all levels.
• Highly developed sales and customer…