Facility Maintenance Support Specialist

ABOUT ABS

Since 2008, Arkansas Building Services, LLC, DBA ABS Facility Solutions, has provided a variety of services to help our clients maintain the cleanliness and upkeep of their facilities. The ABS brand provides a range of services that include janitorial and day porter services, supply management, facility management, and water/mold restoration services. The goal of our company is to be an all-inclusive maintenance partner for our clients.

POSITION’S SUMMARY

The Facility Maintenance Support Specialist is a hybrid role, between a Facility Technician and a Facility Coordinator. This means that the FM Support Specialist will be responsible for doing some of the repairs/requests, and handling/coordinating other requests with outside vendors.

The Facility Maintenance Support Specialist's purpose is to assist and support the ABS Facility Management team in completing multiple functions of building operations and maintenance for a facility, campus, or portfolio of buildings. The position will perform, and/or coordinate the maintenance and corrective repair activities for these buildings.

The FM Support Specialist typically works between multiple job locations on a daily basis, managing an ongoing variety of maintenance activities and projects.

The FM Support Specialist is the first line to handling a service request from a client. This could be anything from dealing with reports of rodents in a facility, responding to litter at a building, repairing a leaky toilet, replacing a door knob, clearing a clogged sink or toilet, hanging a picture frame, putting together office furniture, changing ceiling tiles, and even troubleshooting electrical problems and kitchen equipment.

The FM Support Specialist is the first to put eyes on the problem, troubleshoot the cause of the problem, and find a solution.

The FM Support Specialist will also be responsible for requesting, coordinating, and overseeing services provided by outside vendors for requests thatwe are unable to self-perform; for example more complex problems like electrical system issues and plumbing issues.

Essential Duties and Responsibilities

• Respond to and perform various day-to-day maintenance requests, emergency requests, and preventative maintenance tasks. Complete maintenance and work records as required.
• When needed for trade-skilled tasks, coordinate with vendors, explain requirements, seek, review, and provide a comparative analysis of vendor quotes, provide recommendations, and coordinate work schedules between vendors and clients.
• Provide reports on open or closed work orders and check the status of work with appropriate vendors
• Assist with various inspection activities for a client’s facility
• Provide updates to clients or ABS management as requested related to the status of work requests
• Provide documentation and written/typed reports of work performed using a computerized facility maintenance management system.
• Operate a company vehicle on a daily basis
• Maintain cooperative working relations with partner vendors, co-workers, and clients
• Work independently with limited supervision, interacting effectively with and quickly gaining the respect and support of client’s and ABS staff, and vendors.
• Assist with cleaning or other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education & Experience

• A high school diploma or GED equivalent is required.
• A minimum of 1 year of experience in the facility maintenance field is preferred

Certifications & Licenses

• A valid driver’s license is required
• Must be able to be insured by ABS’s insurance company for driving or bonds
• Must be able to…