Sales Support and Development Specialist

Overview

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.

We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
• Pay ranges between $18.91-$28.38/hr

Essential Duties and Responsibilities:

• Tier 1 Support for the Inbound Sales Representatives, fielding questions and escalating to Management when needed.
• Monthly Call Monitoring and feedback driven discussions with the GSS team
• Quarterly Content Creation requirements
• Proficiency in Quote Specialist & Inbound Sales skills (quote and order processing, customer service requests, invoicing, credits, warranty, etc.)
• Expected to spend part of their time completing cases, taking calls, and chats.
• Assist Inbound Sales team by answering queue phone calls when requested, while incorporating Standards of Sales & Service Excellence.
• Ability to analyze and determine any changes or enhancement opportunities to current processes, procedures and customer approaches.
• Customer problem resolution – Resolve customer satisfaction issues.
• Employee problem resolution – Address employee concerns, scheduling, and other issues.
• Work closely with management to ensure KPIs are met.
• Assist Quote Services Manager & Inbound with reporting, training, and strategic planning.
• Excellent communication skills both written and oral required.
• Build relationships with internal departments and customers
• Detail oriented, organized and efficient
• Thrive in a fast-paced team environment
• Robust problem solving and analytical skills and the ability to handle multiple projects and tasks simultaneously
• Promotes innovative problem-solving by identifying creative, efficient, and scalable solutions to support evolving sales and operational needs
• Other duties as assigned

Job Requirements:

• 2+ years related experience (product data entry/telephone sales)
• Must be well organized with excellent attention to detail and accuracy
• Must have the ability to multi-task in a fast-paced environment
• Excellent verbal and written communication skills
• Candidate must be computer literate and proficient at using a keyboard. Proficient in Microsoft Office– Outlook, Excel, Word and Acrobat Adobe, Salesforce
• Must have excellent follow-up skills
• Effective and Positive Communication
• Problem Solving and Resourcefulness
• Sales-ability
• Quality, Accuracy and Productivity

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or

Experience:

Associate Degree required;
Bachelor’s preferred

Problem Solving - Identifies and resolves problems in a timely manner;
Gathers and analyzes information skillfully;
Works well in-group problem solving situations.

Technical Skills - Assesses own strengths and weaknesses;
Pursues training and development opportunities;
Strives to continuously build knowledge and skills;
Shares expertise with others.

Interpersonal Skills - Listens to others without interrupting;…