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Service Desk Migration Engineer
Job in
Idaho City, Boise County, Idaho, 83631, USA
Listed on 2026-02-12
Listing for:
MAJUS Consulting, LLC.
Full Time
position Listed on 2026-02-12
Job specializations:
-
IT/Tech
IT Support, Technical Support, IT Consultant
Job Description & How to Apply Below
What is the Mission?
MAJUS Consulting is seeking a Service Desk Migration Engineer to lead the transition of service desk operations from JIRA to SharePoint. This role will focus on modernizing workflows, automating processes, and improving service metrics. The mission is to deliver a seamless migration experience that enhances efficiency, accountability, and user adoption through smart automation and thoughtful service design.
What Will You Do?- Oversee the transition of service desk operations from JIRA to SharePoint.
- Use Power Automate to automate account creation and streamline workflow processes.
- Redesign service desk workflows to improve usability, transparency, and operational accountability.
- Build performance dashboards and implement service metrics to enhance visibility and decision-making.
- Deliver user training and develop supporting documentation to ensure adoption and sustained proficiency.
- Expertise in SharePoint configuration, customization, and Power Automate automation.
- Proven experience leading service desk or ITSM platform transitions.
- Strong understanding of service design principles and user-centered workflows.
- Ability to create clear technical documentation and deliver engaging user training.
- Strong communication and stakeholder engagement skills.
- 5+ years of experience in ITSM, service desk engineering, or technical support roles.
- Deep knowledge of SharePoint and Power Automate (required); experience with JIRA is a plus.
- Experience designing automated workflows and process optimizations.
- Familiarity with performance metrics, service reporting, and ticketing best practices.
- Ability to balance technical execution with end‑user enablement.
- Microsoft certifications in Power Platform or SharePoint are a plus.
- ITIL or service management certifications are beneficial.
- Must be eligible to work in secure federal environments.
Salary:TBD, based on experience.
Benefits:
- 401(k)
- Health, dental, and vision insurance
- Health savings account
- Paid time off
- Professional development support
Job Type:Full-time
Work Location:Remote with occasional on‑site support as needed.
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