Customer Support Specialist, Global Payroll

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Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.

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We are seeking experienced and detail‑oriented payroll professionals to join our team as Global Payroll Support Specialists. In this role, you will be the ultimate subject matter expert for payroll in your region of expertise (UK, Canada, Australia, or India). You will ensure our customers are supported, and our internal teams are enabled with the knowledge they need to succeed. This is a critical role that blends deep technical payroll knowledge with excellent problem‑solving and communication skills.

The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. They provide expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. The team supports businesses across various time zones and ensures help is always available when needed.

• Become the go‑to product expert on our Global Payroll and HR capabilities for customers in your designated region.
• Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams.
• Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience.
• Partner with regional Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns.
• Serve as a senior resource and point of escalation for Customer Support Specialists on complex, region‑specific payroll issues.
• Personally own and resolve the most challenging customer cases by leveraging your deep platform and country‑specific payroll expertise.

• Bachelor’s degree
• 0‑3 years of professional work experience or prior internship experience
• Currently reside in a Pacific or Mountain time‑zone state with the ability to work a shift between the hours of 9 am and 6 pm PST
• Strong client‑facing skills with experience managing enterprise customer relationships
• Excellent analytical and problem‑solving skills, with a proven ability to investigate and resolve complex payroll discrepancies
• A passion for documentation and knowledge‑sharing
• Exceptional communication skills and fluency in English (written and spoken)
• Experience working in a payroll provider, HR software company, or a large in‑house payroll function is highly preferred

Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.

To request a reasonable accommodation, please email

Rippling highly values having employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.

Full‑time (hourly)

Non‑exempt, hourly position with eligibility for overtime. Pay range for this role is:

16–23.49 USD per hour (US Tier
2)

15–22.19 USD per hour (US Tier
3)