IT Infrastructure Engineer

The IT Infrastructure Engineer is responsible for maintaining the sites technology environment, ensuring reliable performance of all systems and networks in alignment with the health system's technology strategy. The engineer provides end‑user support (Tier 2) to employees, assists with hardware and software issues, troubleshoots technical problems, and offers guidance on system use. Working closely with cross‑functional teams (Technology, Informatics, Application) and various departments, the engineer resolves incidents, installs and configures devices (access points, routers, hardware, etc.),

and delivers solutions that foster productivity while strictly adhering to established health system protocols and security standards. The role emphasizes responsive customer service and technical expertise to ensure a seamless and secure user experience throughout the organization.

• Maintain reliable performance of all systems and networks in alignment with the health system technology strategy.
• Provide end‑user support for hardware and software issues, troubleshooting technical problems as directed by local leadership.
• Collaborate with cross‑functional IT teams and other departments to resolve incidents and deliver effective solutions.
• Install and configure devices such as access points, routers, and other hardware to support workplace productivity based on organizational priority.
• Adhere strictly to established health system protocols and security standards.
• Emphasize responsive customer service and technical expertise to ensure a seamless and secure user experience.

• Education: Associate degree in Information Technology or related field (or equivalent experience).
• Experience: Minimum 2 years in desktop/end‑user support, preferably in healthcare.
• Strong knowledge of Windows OS, Microsoft Office suite, and common healthcare applications.
• Familiarity with Active Directory, remote support tools, and ticketing systems.
• Skills:
  • Excellent communication and customer service skills.
  • Ability to manage multiple priorities in a fast‑paced environment.
  • Strong problem‑solving and analytical skills.

Joint Position

Full‑time

SMH is EOE