Quality Specialist​/Patient Advocate

Overview

Brief Description Located in the heart of Idaho’s picturesque countryside, Steele Memorial Health Center is a small, community-centered rural hospital dedicated to providing compassionate and high-quality care to our patients. We foster a supportive, collaborative work environment that values every team member. If you’re seeking a fulfilling career where you can make a real impact in a tight-knit community, we’d love to have you join our team!

Check out all that Salmon, Idaho has to offer at the link below.

• Salmon, Idaho Experience
• Active RN license or other clinical credentials (e.g., LPN, RT, PT/OT) with relevant experience
• 2-4 years clinical experience in a hospital or health-system setting
• Experience with quality improvement, patient experience, or patient advocacy preferred
• Experience with Press Ganey, or similar patient-experience platform preferred
• Prior work in quality, risk, or performance improvement preferred
• Familiarity with CMS, DNV, and grievance regulations preferred

• Support quality improvement initiatives through data monitoring
• Intake & close patient grievances utilizing organizational tools and appropriate department directors during the process
• Assist in the implementation of Quality Tracking Tool / Quality and Performance Improvement tool
• Assist in and/or lead in the collection, analysis and interpretation of data for ongoing quality management activities of the organization as assigned
• Assist in and/or lead in DNV preparation and response to surveys
• Build knowledge based on data from electronic health records (EHR) for purposes of meeting core program requirements for monitoring (e.g., quality measures) using appropriate reporting tools
• Participate in the education of department directors in meeting core program requirements for monitoring accurate, complete & timely data and reports as scheduled or requested for Quality counsel and board meetings
• Work with directors to prepare Monthly Quality Meeting Presentations
• Function as a resource to directors in the analysis, interpretation, and use of data for decision-making and performance improvement
• Demonstrate understanding of department leader roles, facilitator, and other PI team participants
• Support the billing office staff through preparation of mandated ongoing performance measures data
• Utilize internal and external comparative data sources to identify improvement opportunities
• Support the ongoing development and review of billing practice policies, procedures, protocols, and forms in accordance with regulatory standards requirements
• Learn and maintain Press Ganey reporting and update Excel spreadsheet form to send to directors in their respective departments
• Provide suggestions regarding quality improvement opportunities to the Chief Quality/Risk Officer
• HHS Reporting to Juvare and HHS Document daily update
• Present Action Cue at Monthly New Employee Orientation
• Demonstrate awareness of the importance of cost containment for the department
• Participate in other Steele Memorial Medical Center meetings and committees as assigned

• Competitive salary and comprehensive benefits package including health, dental, vision, life & disability coverage and 457 Retirement
• Health insurance benefits include access to certain services at our facility free of charge
• Maintaining a healthy work-life balance through flexible scheduling, Wellness program with potential health deduction savings of up to $1,100 annually, and generous Paid Time Off
• Student loan repayment options for eligible candidates

Experience the beauty of rural Idaho, with outdoor activities like white water rafting, year-round fishing in the Salmon River, hiking, and skiing right outside your door!