Customer Care Associate

Straight Shooter Plumbing and Rooter is seeking an outgoing, detail-oriented, and customer service-driven person to join our Hayden, office as a full-time Customer Care Associate
. As a trade company, we occasionally deal with unhappy individuals and abrasive personalities, so we require a compassionate person who can remain strong and deliver exceptional customer experiences. If you fit the bill, keep reading to learn more!

We value our employees and offer a range of benefits to show our team how much we appreciate them. Our employee-centric approach means that we prioritize the well-being of our team and ensure a supportive work environment where everyone can grow and develop as professionals.

Here’s what we’re offering this customer service role:

• Competitive pay based on experience
• Full-time Monday through Friday schedule (with an occasional weekend rotation)
• PTO
• Growth and advancement opportunities in a rapidly expanding company
• Supportive, professional, and drama-free work environment
• Ability to collaborate with a team that takes pride in completing impressive work

Come join our fantastic team!

• Collaborating with management and field technicians to optimize office efficiency, daily productivity, and customer satisfaction
• Answering incoming phone calls and promptly responding to online messages
• Professionally assisting customers, answering questions, and informing clients about their upcoming appointment
• Accurately scheduling service appointments and maintaining organized job records
• Efficiently dispatching technicians to jobs based on availability, skillset, and location
• Skillfully de-escalating heated situations and resolving customer concerns

• 2+ years of customer service experience in a trade industry
• Thick skin with the ability to communicate with unhappy people and handle rough personalities
• Ability to de-escalate tense situations and achieve positive outcomes
• Dependable work ethic, attention to detail, and ability to stay calm under pressure
• Ability to use computers and communicate over the phone
• Excellent communication and time management skills
• Friendly attitude and a willingness to go the extra mile for customers
• Commitment to working with a team and getting the job done right

Experience using a CRM or scheduling software would be a plus.

At Straight Shooter Plumbing and Rooter, we are the #1 local plumbing company in North Idaho, providing comprehensive plumbing services with unmatched expertise. Established in 2020, our team of experienced contractors brings over 30 years of combined industry knowledge, ensuring top-quality workmanship and peace of mind.

Are you the friendly, professional, and resilient Customer Care Associate our office needs? If so, reach out today by completing our short initial application!