Associate Retail Operations Specialist

About Lamb Weston

You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, and public Fortune 500 company, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world.

A highly innovative global corporation with a start‑up mindset, we empower every individual to make a genuine difference. You’ll gain access to hands‑on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000+ people all dedicated to raising the bar – together.

If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you.

The Associate Retail Support Specialist supports the commercial Retail organization by ensuring the efficient tracking of customer contracts, trade spend programs, CRM data, and customer portal systems. This role serves as a liaison between Sales, Finance, and Customer Service teams, helping to maintain accuracy, compliance, and effectiveness across all sales operations’ functions. The ideal candidate brings a sales‑minded and growth‑oriented approach, continuously seeking opportunities to enhance processes, strengthen collaboration, and drive commercial performance.

Customer Contract Execution

• M aintain customer pricing, trade terms, and promotional agreements within internal and external systems
• Coordinate information requests from customers with cross functional partners to maintain and update customer forms (Contracts for Promotions, New Item Forms, Private Label forms, price updates)
• Ensure contract accuracy, compliance, and timely renewals or amendments.
• Partner with Sales, Finance, and Customer Service to support contract setup, renewals, deductions, and audits.
• Track and document all trade commitments to ensure compliance and transparency.
• Assist finance settlement team to ensure claims are processed timely and accurately.

CRM Data Hygiene

• Maintain clean, accurate customer and account data within the CRM system (Salesforce)
• Maintain clean, accurate Trade and Promotion information within Trade System (MEI)
• Enforce data governance processes to support reliable reporting and forecasting.
• Support CRM reporting and dashboard development to enable commercial insights.

Customer Portal Management

• Oversee customer portal functionality and accuracy, ensuring product, pricing, and promotional data are up to date.
• Support customer onboarding and portal access administration.
• Collaborate with IT and Customer Service to troubleshoot issues and implement system enhancements.
• Drive adoption of digital tools and resources to improve the customer experience.

• High school diploma or equivalent and 3 years related experience required;
  Bachelor’s degree in Marketing, Sales or Business preferred.
• 1-3 years related experience preferred. Previous sales or sales operations experience preferred.
• Strong customer service orientation with ability to professionally and effectively influence/persuade customers to purchase products.
• Ability to multitask and manage several projects at once – meeting all deliverables associated with the projects.
• Ability to use a variety of computer technologies and tools, including Microsoft Suite, Demand Tec, MEI, Salesforce.
• Strong written and verbal communication skills.
• Limited travel required.

• Financial Acumen & Management – Ability to understand and apply internal and external business drivers, strategies, metrics and budgeting to produce profitable business results.
• Relationship Management – Foster and maintain collaborative relationships with customers to identify opportunities and promote business growth, through a shared understanding of success criteria to achieve current and future business goals for both.
• Selling with Insights – Develops and delivers persuasive presentations that effectively influence or change behavior to achieve desired results from cultivating key…