IP QA Supervisor

Company Profile

At Melaleuca, our mission has remained constant: “Enhancing the Lives of Those We Touch by Helping People Reach Their Goals.” For over 40 years, Melaleuca has been at the forefront of the wellness industry—creating safer, more effective products that promote the physical, environmental, financial, and personal well‑being of millions worldwide. Known as The Wellness Company, Melaleuca’s focus on naturally derived, science‑based innovation has led to consistent, profitable growth exceeding $2 billion in annual revenue, with operations in 12 countries and more than 4,000 team members.

At Melaleuca, quality is foundational to our 40‑year legacy of manufacturing excellence. The Quality Assurance Supervisor plays a critical leadership role in protecting the integrity of our food, dietary supplement, personal care, and OTC products by ensuring rigorous compliance with FDA regulations and internal quality standards. This role provides daily oversight of Quality Assurance operations, supporting programs aligned with FDA 21 CFR Parts 111, 117, 210 and 211, as well as FSMA, SQF, GMP, HACCP, and preventive controls requirements.

The supervisor leads batch record review, CAPA and nonconformance management, document control, allergen and hygiene programs, and validation and verification of quality systems and equipment. Serving as the subject matter expert during audits and inspections, this leader partners closely with operations to strengthen on‑floor compliance, drive data‑based continuous improvement, and ensure product safety, consistency, and regulatory excellence. This opportunity is ideal for a technically strong quality professional with experience in food, supplement, cosmetic, or OTC manufacturing who is ready to lead teams, analyze quality data, and elevate overall quality performance in a fast‑paced environment.

• Support implementation and monitoring of quality systems aligned with FDA, FSMA, SQF, and internal corporate standards.
• Oversee execution of QA programs including nonconformance and deviation management, CAPA investigations and effectiveness checks, document control and record retention, change control review support, allergen management, hygiene programs, and GMP compliance.
• Ensure robust and compliant batch record review processes for food, supplements, and OTC production.
• Supports internal audits and external inspections as the subject matter expert for all QA systems documentation at the facility level.
• Contribute to the maintenance of the company’s food safety plan, hazard analysis and preventive controls.

• Provide on‑floor QA oversight to verify GMP adherence, sanitation practices, and process controls, partnering effectively with operations to ensure compliance.
• Review in‑process inspection checks, quality monitoring activities, and production documentation for accuracy and completeness.
• Conduct routine quality walkthroughs to proactively identify and mitigate risks.
• Lead quality tier 2 meetings and serve as the quality representative at plant tier 2 meetings, ensuring tier 1 meetings are effective and that communication between Tier 1 and Tier 2 teams is two‑way.
• Ensure verification and validation is completed for all standards and instruments throughout the plant used to generate and ensure quality parameters such as physical lab equipment, scales, metal detectors, X‑rays, ATP meters, thermometers, magnets, etc.

• Supervise daily performance of QA Technicians and Inspectors, providing coaching, scheduling, and training support.
• Ensure team competency in sampling, testing protocols, documentation and GMP expectations.
• Generate, analyze and report on all QA scorecard data for the plant QA team and programs.

• Analyze QA data to identify trends in nonconformances, process deviations, and quality defects.
• Support the creation of dashboards, KPIs, and monthly quality reporting.
• Participate in root‑cause investigations and implement corrective/preventive solutions.
• Drive continuous improvement initiatives across quality processes and procedures; own the quick…