Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
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You will provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll lead the customer-centric teams in the offices you manage to accelerate their seasonal tax business. This is a front-line management role focused on leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices.

Prior tax preparation experience is not required.

You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. Please note that this role is not remote and will require you to work in-person.

It would be even better if you also had experience in multi-unit people management in relevant industries.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
• Build an engaging team environment by training and coaching associates and recognizing outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Demonstrated ability to develop growth plans and lead toward a growth culture
• Strong decision-making and judgment skills with the ability to operate in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills, with a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

At H&R Block, we invest in our people and support their total well-being. Our benefits help associates plan for health, wellbeing, and financial wellness needs. Some benefits require eligibility:

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (where eligible)
• See all benefits at

We are committed to building a Connected Culture where trust, care, and connections help everyone belong as part of a larger team. You will be in an exceptional work environment recognized on Best Companies lists, with colleagues who support each other’s growth. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

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