Vice President Of Internal Systems

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Full Time US

30+ days ago Requisition

Salary Range: $ To $ Annually

Compudopt is a leading national nonprofit organization that aims to provide technology access and education to under-resourced youth and their communities by bridging the digital divide. Compudopt is seeking a strong leader for the Vice President of Internal Systems, who will be responsible for overseeing all staff-facing technology systems, internal infrastructure, organizational networks, cloud-based platforms, and connectivity offerings. This role will drive the growth and retention of external internet connectivity customers while ensuring the stability, security, and efficiency of internal systems that power organizational operations nationwide.

The Vice President of Internal Systems will also lead customer-support operations, including a call center, to ensure exceptional service delivery.
This position is remote and will require up to 20% travel throughout the United States.

The Vice President of Internal Systems must act with integrity, be committed to achieving organizational goals, take responsibility for mission achievement, hold accountability, and demonstrate flexible thinking by starting with yes.

• Serve as the organization’s top systems and infrastructure leader, setting the vision and roadmap for internal technology and external connectivity offerings.
• Provide strategic direction to ensure systems scale effectively with organizational growth and evolving program needs.
• Collaborate with the COO and executive team to align systems strategy with organizational goals and initiatives.
• Oversee the implementation, integration, and maintenance of all internal staff-facing systems, including CRM, ERP, communication platforms, productivity tools, and data systems.
• Ensure high system reliability, performance, and cybersecurity across all platforms and environments.
• Lead cross-functional initiatives to improve workflow efficiency, reduce system friction, and strengthen data integrity.
• Manage vendor relationships, contracts, renewals, and system evaluations.
• Direct the strategy, design, and operation of all organizational networks, including cloud, hybrid, and on-premises environments.
• Oversee network architecture, connectivity, security protocols, and disaster recovery planning.
• Maintain best-in-class uptime, security posture, and resiliency across all locations.
• Lead and grow the organization’s connectivity sales function, including B2B and B2C internet offerings.
• Develop strategies to drive customer acquisition, retention, and service expansion.
• Oversee the lifecycle of customer connectivity— from installation to ongoing service—to ensure a seamless experience.
• Partner with marketing to create campaigns and materials that drive awareness and adoption of connectivity products.
• Build and manage a high-performing customer support team, including a call center operation.
• Establish KPIs and service standards that deliver responsive, customer-centered support.
• Use data and customer feedback to improve service processes, retention, and satisfaction.
• Perform other related duties as assigned.

• HS Diploma or GED
• Minimum of 10+ years of progressive leadership experience in IT systems, networks, systems architecture, or related fields.
• Demonstrated experience managing large-scale internal systems and cloud-based platforms.
• Strong working knowledge of networking, connectivity systems, cloud services (e.g., Azure, AWS, Google Cloud), cybersecurity, and data management.
• Experience managing sales or technical service offerings, especially those related to connectivity, telecommunications, or IT services.
• Strong understanding of marketing concepts related to customer acquisition, retention, and product positioning.
• Proven ability to lead technical teams and manage complex, multi-system environments.

• Bachelor’s degree or higher from an accredited college or university in information systems, computer…