IT Support Technician

Job Summary

College of Eastern Idaho is seeking a detail-oriented, thorough, and organized IT Support Technician to join our growing team. The technician will play a key role providing support for all areas of IT, specifically Tier 2 support. An ideal candidate will update desktop systems, troubleshoot technical problems, and provide hands‑on support for IT issues within the organization.

Work Hours: 32 hours per week – Monday through Thursday, 8:00 a.m. to 5:00 p.m.

At the College of Eastern Idaho, we are dedicated to providing open access to affordable, high‑quality education for our students, regional employers, and the community. To support our faculty and staff, we offer a comprehensive benefits package for qualifying employees.

• Affordable Health Plans:
  Choose from three medical plan options.
• Supporting Work‑Life Balance:
  Earn sick leave with no accrual limit starting day one. Staff accrue vacation leave starting at 15 days a year (faculty excluded).
• Retirement Savings:
  Faculty and exempt staff are enrolled in the Fidelity 401(a) plan. Non‑exempt or vested employees are enrolled in the PERSI base plan.
• Life Insurance:
  No‑cost coverage for you and your dependents with the option to add more.
• Educational Savings:
  Significant tuition fee discounts for qualifying employees and their dependents.
• Exclusive Discounts:
  Local discounts on cell plans, movie tickets, gyms, and more.

We value your contributions and are committed to your well‑being and success. Visit our Benefits Guide for more information.

• Keep systems up‑to‑date through operating system patches and upgrades.
• Provide individual and/or group instruction and training to faculty, staff, and students on new or updated technologies.
• Assist with the design, implementation, and ongoing support of new software and features.
• Investigate and oversee troubleshooting of system errors.
• Provide Tier 2 Help Desk support with network issues.
• Deliver technical support by phone, remote access, and/or site visits as needed.
• Provide front‑line support for hardware maintenance, software, networking, etc.
• Evaluate and recommend connectivity solutions, equipment, and software.
• Modify configurations, utilities, software, etc.
• Install equipment for new users.
• Assist with Tier 3 support, regarding servers, LAN/WAN technologies.
• Troubleshoot and repair software, networks, virus protection, Wi‑Fi technology, and more.
• Maintain current knowledge of technology, equipment, applicable laws, regulations, standards, and systems.
• Perform other job‑related duties as assigned.

• Experience identifying and resolving computer and system problems, including compatibility conflicts, application issues, and hardware malfunctions; strong customer‑service experience with outstanding interpersonal skills.
• Excellent verbal and written communication skills.
• Goal‑oriented and organized team player.
• Ability to analyze and resolve computer or network problems.
• Up‑to‑date knowledge of systems, information, software, and upgrades.
• Must reside in the State of Idaho (CEI does not sponsor H‑1B visas).

• One or more years of experience in an IT environment.
• Previous experience as a Help Desk Technician, Computer Technician, or IT Support.
• Experience imaging Microsoft Windows desktop computers.
• Associate degree or higher in an IT‑related field.
• CompTIA A+ certification or other IT‑related professional certification.
• Bilingual (Spanish).

Sitting, standing, walking, keyboarding, reaching overhead, pushing, pulling, lifting, carrying, and gross manipulations are common. Employees work indoors and are protected from weather but may experience occasional temperature changes. On‑site work is essential and regular predictable attendance is required. Employees may be required to work at occasional events and handle tasks outside of regular working hours.

Employment will be contingent upon the successful completion of a criminal background investigation and may require a credit and/or motor vehicle background investigation depending on the position. Please refer to Policy 225:
Background Checks.

Hiring is done without regard to race, color, religion, national origin, sex, age, or disability. Preference may be given to qualified veterans under state and federal laws and regulations.

College of Eastern Idaho (CEI) offers full‑time employees a generous benefit package. For information about our medical, dental, vision, disability, and life insurance benefits please visit the Office of Group Insurance. Positions classified as non‑exempt are offered retirement benefits administered through the Public Employee Retirement System of Idaho (PERSI); information may be found at: (Use the "Apply for this Job" box below). Additional benefits include vacation, sick, and holiday leave;

tuition benefits; and a selection of voluntary benefits.