Non-Clinical Lead

Mountain View Hospital is looking for a Urology Non-Clinical Lead to join our team!

Responsible for managing effective team workflow and training new hires on how they can best serve patients and non-clinical teams of employees. Will provide oversight of staff as well as the following listed duties.

Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

• Demonstrates extensive knowledge and efficiency in the direct area he/she is supervising. Also demonstrates general knowledge of EMR and company policies and procedures.
• Accepts responsibility and accountability for own actions. Works well under pressure and is able to prioritize tasks and workflow for self and team members.
• Demonstrates exceptional leadership skills, including establishing a trusted, respected and effective relationship between him/herself and all non‑clinical department members. Provides guidance and support for all team members.
• Ability to set goals and deadlines for team performance and communicate them effectively to team members.
• Provides clear expectations to team members on daily duties and ensures that employees understand such duties and delegated tasks. Monitors each team member’s productivity and quality.
• Responsible for new hire training or training delegation and retraining for other team members as needed in non‑clinical areas (Insurance Auth/Surgery Scheduling/Front Reception/Referrals/PBX). Must ensure that employees understand training material and have clear expectations of job duties and other responsibilities by completing an employee competency on each team member.
• Provides positive feedback and constructive criticism to team members when needed, even in uncomfortable situations. Documents coaching’s.
• Ensures adherence to all company policies and procedures and recommends disciplinary action for team members when needed. Consults with the department manager, director and HR before action is taken.
• Ability to maintain an optimistic and positive attitude towards team members to keep a boosted morale within the department. Also advocates this same approach among team members.
• Ability to resolve in‑office conflicts between co‑workers and/or other members of the workplace that involve the supervisor’s team members
• Appropriate and immediate assistance with escalated patient complaints when the supervisor is requested. Ability to de‑escalate upset patients and adverse situations.
• Schedules regular meetings with team members and other personnel as needed to discuss changes in workflow or other items that need to be addressed.
• Assists the department manager with the hiring process, schedules and attends job interviews, verifies references.
• Assists with job descriptions as they change or as a new position is added
• Assists manager and director with other duties as needed.

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people‑centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

Education/Certification: High school diploma or equivalent required.

Experience: Several years of experience in field preferred.

Equipment/Technology: Adequate computer and typing skills. Ability to use various software programs and procedure software

Language/Communication: Ability to read and communicate effectively in English. Excellent communication skills required for interacting with staff and other personnel inside and outside of office

Mathematical

Skills:

Basic skills required.

Mental Capabilities: Able to deal with a high‑stress environment and handle difficult situations such as in‑office conflict and patient/provider complaints

Interpersonal: Able to interact with staff, patients and outside personnel in a polite, political, and efficient manner.

Performance: Excellent leadership and employee relation skills